ComplaintsforJerry (001) - YASFBARA

Antennas

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Initial Complaint
10/03/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I received the product (Wizard of Oz knock off **** shoes) in the wrong size. All I want is a refund or an exchange in the correct size. I have not been able to contact the seller. No invoice was sent with this product.
Business response
10/07/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell shoes/aparell or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Business response
10/10/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell shoes/apparel or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Initial Complaint
09/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sept 12, 2024, i ordered 3 Cast view HDMI plugin, to try and direct my TV to a cheaper price each month, however I don't need decided to go too something else, after receiving the Product a few days ago, I decided to RETUNT the product for refund, can't get the Company to send me return Information.I WILL BE HAPPY TO PAY FOR POSTAGE, BUT NEED THE REFUND LISTED BELOW.
Business response
10/02/2024
Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell the Cast View HDMI plugin or any similar products. Our website, *************, specializes in TV antennas and related items.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Keep getting stickers that are bug repellent
Business response
10/02/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell stickers or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Initial Complaint
09/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered by mistake and can not get return authorization form and refund information. None of this information is available with no phone number available to contact them. No order number was given so have nothing to reference. Just received (9-28-2024) with no paper work or invoice. I would put this business as a scam type. Ordered dog training equipment and not what it was said to be.Would like to return at no cost and full refund.
Business response
10/02/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell dog training equipment or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Initial Complaint
09/26/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On 9/14/24 I ordered 2 dresses off of this retailers website. I was scammed out of my money. I received a delivery today that was not the dresses that were advertised that I ordered. This seller is impersonating the designer of these dresses and stealing the pictures off the original designer page and posting the pictures on his website. I emailed and requested a refund also. This seller has a website and no phone number listed for customer service.
Business response
09/30/2024
Hello there,

Thank you for reaching out. Im sorry to hear about the issues you've encountered with your order. However, I want to clarify that we do not sell sweaters. Our website, *************, focuses exclusively on TV antennas.

It looks like you may need to contact the seller associated with the transaction you mentioned. I recommend searching for their contact information directly online. They should be able to assist you with your return and refund.

If you have any questions about our products or services, feel free to reach out!

Best regards,
Team Rewave
Customer response
10/01/2024
Hi, the website I ordered the dresses from is *******************
I did email the email listed on the website asking for a refund. The **** packaging the unknown item was sent in is the same tracking number listed in the email but the sender name is different from the company name on the website. The sender on the packaging was listed as Jerry Im
Business response
10/07/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell dresses or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Initial Complaint
09/26/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I saw an advertisement on ******** regarding Amazons overstock inventory and selling boxes on a pallet for $49.99 and up to $69.99 for better option of returned goods in a pallet of boxes.The pictures on the add showed Amazon and many reviews of big boxes received from previous customers. I was anticipating a pallet of boxes from the upcharges made for $69.99.I received a packet from this person with 2 items without any disclosure about what these two items are. I googled the address of the sender and find that this sellers products comes short of what has been disclosed.There is no phone number or contact information for me to respond to this shipment.Please help recover my money and return of these two items due to false advertisement.
Business response
09/30/2024
Hello there,

Thank you for reaching out. Im sorry to hear about the issues you've encountered with your order. However, I want to clarify that we do not sell pallet boxes or dresses. Our website, *************, focuses exclusively on TV antennas.

It looks like you may need to contact the seller associated with the transaction you mentioned. I recommend searching for their contact information directly online. They should be able to assist you with your return and refund.

If you have any questions about our products or services, feel free to reach out.

Best regards,
Team Rewave
Business response
10/02/2024
Dear Ms. *********************** you for your message regarding complaint ID ********.

I appreciate your inquiry and understand the importance of providing clarification. To answer your question, there are no other businesses using our name or address. The address on the shipping bag is not ours.

If you need any further information or documentation, please let me know.

Thank you for your assistance in this matter.

Sincerely,
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I received a ring from this retailer in my mail which I did not order. There is no explaination for the purpose for this package. I am returning it as undeliverable and will be reporting to the ***. This appears to be a scam.
Business response
09/25/2024
Hello there,
Thank you for your email. I want to clarify that we do not sell ring or any kind of jewelry; our website, *************, focuses on TV antennas.
Please reach out to the seller associated with your purchase for assistance with your return and refund.
If you have any other questions, feel free to ask.
Best regards,
Team Rewave
Customer response
09/28/2024
Images attached as proof of this delivery.
Business response
10/07/2024
Hello there,

Thank you for reaching out regarding your order. I appreciate your concerns and the opportunity to assist you.

After reviewing your statement, I want to clarify that we do not sell jewelries or any similar products. Our website, *************, specializes in TV antennas.

If you ordered this product from a different company, I recommend contacting them directly for assistance with your return and refund.

If you have any questions about our products or services, please feel free to ask. Were here to help!

Best regards,
Team Rewave
Initial Complaint
09/23/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On 9-5-24 purchased a sweater and dress online, allegedly from ******. Learned from **** credit card statement that order was transacted via ****** which I did not authorize. Company on statement listed as LIFEBEWONDEB23. Could not find company to contact re: order. Merchandise finally arrived 9-23-24. Horrible quality. Nothing like pictured items. No packing slip or directions for return provided. Return address listed as Jerry (100)- Yas, ********************************************************. I want to return Merchandise and receive refund, but how??? Tracking 9261 2903 2907 4410 0039 1997 92
Business response
09/25/2024
Hello there,

Thank you for your email. I want to clarify that we do not sell dresses or sweaters; our website, *************, focuses on TV antennas.

Please reach out to the seller associated with your purchase for assistance with your return and refund.

If you have any other questions, feel free to ask.

Best regards,
Team Rewave
Initial Complaint
09/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business shipped a product that I did not order. No invoice. I searched the return address and this seems to be a common practice of the company and seems to be a brushing scam.I am triple checking all of my account to verify there is no fraud. But from *** read there hasnt been in connection to this company. If I found any I would handle with the card company. I really just wanted to inform the BBB of the scam.
Business response
09/30/2024
Hello there,
Thank you for contacting us.

In order to solve this issue, could you tell us your full name and the email address you used when making this purchase?

We'll be waiting for your reply.
Best regards,
Team Rewave
Customer response
09/30/2024
I am rejecting this response because:

I dont want anything from this business and I am not providing them my full name and address as I did not order anything. I was merely informing the BBB of their brushing scam practices that quickly show up when you search their business.
Initial Complaint
09/14/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction date was 08/29/24. The spyfocus cameras were highly rated by the company but turned out to be of extremely poor quality. When I try to contact the company they respond with an email that tells you to 'type above this line' which cannot be done. This company and Mr. ******************** Yasfbara are totally dishonest and are cheating customers right and left. I should have searched BBB before purchasing. I would very much appreciate your help with this.
Business response
09/16/2024
Hi there,

I am writing to inform you that we have issued a full refund to the customer. Please let us know if you need any additional information or documentation regarding this matter.

Thank you for your assistance.

Best regards,
Team SpyFocus

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ComplaintsforJerry (001) - YASFBARA

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