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          Rancho Express Lube, Inc. has 1 locations, listed below.

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            Business ProfileRancho Express Lube, Inc.

            Auto Repairs
            BBB accredited business

            Contact Information

            8047 Center Ave

            Rancho Cucamonga, CA 91730-3073

            Visit Website
            (909) 483-8247

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/30/2023

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The business provides brake services, full service oil change, preventative maintenance, diesel oil changes, suspension work, European oil changes, tires, BMW, Audi, Mercedes, Alfa Romeo, Maserati.
            Tire services, cabin and air filter replacement and air conditioner recharge. 

            Business Details

            Location of This Business
            8047 Center Ave, Rancho Cucamonga, CA 91730-3073
            BBB File Opened:
            11/10/2015
            Years in Business:
            3
            Business Started:
            8/1/2020
            Business Incorporated:
            12/8/2020
            Accredited Since:
            8/30/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 302516 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 5/31/2025.

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Nestor D Gutierrez, President
            Contact Information

            Principal

            • Mr. Nestor D Gutierrez, President

            Customer Contact

            • Mr. Nestor D Gutierrez, President
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/22/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I went in for an oil change on 11/21/23 at 11:50 (time of recipt. I had no problems or issues with my engine before arrival to oil change. I then get an oil change and after that I went home to gather family members and load the car which is not far from the business. After loading my family into the car we were heading to ******************* for thanksgiving at my younger brothers house. After getting on the freeway and some time has passed by *****,** on the 210 freeway I had noticed that the car starting to rumble,shake, the engine light kept coming on and off randomly. As soon as I was able to get off the freeway I called the center and that stated thats why they carry road side assistance for this type of issue and that it happens a lothe proceeded to give me the number to call which wanted me to pay out of pocket to tow my car to the repair center. I decided to use my triple A and towed my car back home due to holiday traffic which cost $204.00 to tow from *******,** to my home in Alta Loma,**
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Damian A

            02/16/2024

            Would give 0 stars if possible! I made the mistake of giving them another chance after a horrible experience the last time I chose to give them my *************** was that a mistake! Same manager (******) same problem(s) I was told it was a 2 hour job & wasted my ENTIRE day off & still had to leave my truck overnight ,& that was with an appointment! Was disgusted with the lack of communication & horrible customer service with nothing but a pathetic $20 discount off of the original quoted price which I felt was already HIGH but have been coming here for YEARS & felt the quality of service would certainly make up for the higher cost... ABSOLUTELY NOT THE ***** As I stated earlier, LONG time ***********+yrs) with a 5 vehicle *********** will NEVER return! Left highly dissatisfied & frustrated only to hear a rattling as I drove away & discovered that they had broken parts in the area of repair. Please avoid this overpriced, irresponsible hassle & take your car to a REAL mechanic (LITERALLY anywhere else) as I wish I had.

            Rancho Express Lube, Inc. Response

            02/17/2024

            Hello ******, We are sorry to hear about the experience you had with us and apologize for the service not being done under the time frame you were told. The inconvenience is actually from the parts stores for sending us the wrong parts. Even though we provided the part stores with the vin number they sent over the wrong style of rotors several times, which is out of our control. The reason being is that there several different styles for your vehicle. We did everything in our control to get you back on the road as quick as possible, we are just sad that meant nothing to you and were disrespectful to us in return. We gave you the parts at our cost that is why we only gave you $27 off. You also need rear brake shoes and drums as they are metal to metal contact, we informed you that it's unsafe to drive like that and you declined, you only approved the front brake pads and rotors and there were no "broken parts". But once again we hope you understand that we tried to help you as much as possible.

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

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