Business ProfileforThe Joint Chiropractic

I hope this letter finds you well. I am writing to formally address a persistent issue I have encountered with your service. I initially tried your service in September ********************************************************************************* October. Unfortunately, due to a significant change in my work schedule, I found myself unable to visit the establishment and called in January to cancel my subscription. Despite my cancellation request, I have continued to see charges on my credit card for the service. I have called multiple times since January to request a refund and have consistently received vague promises of resolution, but no concrete action has been taken. I have also emailed two different contacts provided by your establishment but have not received any responses. Most recently, my calls have gone straight to voicemail, and I have yet to receive a callback or any communication regarding the status of my refund. It is highly disappointing to be treated this way as a customer, especially after repeated attempts to resolve the issue through the proper channels. I kindly request an immediate refund for the charges applied to my credit card since my initial cancellation request in January. I have not used the service at all. If this matter is not resolved promptly, I will have no choice but to escalate my complaint to consumer rating systems such as yelp or ****** and consider disputing the charges through my credit card issuer.