ComplaintsforThe Joint Chiropractic

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I hope this letter finds you well. I am writing to formally address a persistent issue I have encountered with your service. I initially tried your service in September ********************************************************************************* October. Unfortunately, due to a significant change in my work schedule, I found myself unable to visit the establishment and called in January to cancel my subscription. Despite my cancellation request, I have continued to see charges on my credit card for the service. I have called multiple times since January to request a refund and have consistently received vague promises of resolution, but no concrete action has been taken. I have also emailed two different contacts provided by your establishment but have not received any responses. Most recently, my calls have gone straight to voicemail, and I have yet to receive a callback or any communication regarding the status of my refund. It is highly disappointing to be treated this way as a customer, especially after repeated attempts to resolve the issue through the proper channels. I kindly request an immediate refund for the charges applied to my credit card since my initial cancellation request in January. I have not used the service at all. If this matter is not resolved promptly, I will have no choice but to escalate my complaint to consumer rating systems such as yelp or ****** and consider disputing the charges through my credit card issuer.

  Business response

  06/24/2024

  I was able to call the patient *************************** and her husband and speak directly with them.

  They explained that there had been a communication error. They had called the clinic and asked to cancel their membership. The Wellness Coordinator instructed them to submit a cancellation request. They never submitted a cancellation request, until a few months after the original phone conversation. They did ask for a refund and we were able to provide that.

  They were  told it would take 3-4 business hours to process. They expressed that they were pleased with the outcome and we will follow up with them once the refund is processed. 

  Customer response

  06/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩