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ComplaintsforThe Joint Chiropractic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hope this letter finds you well. I am writing to formally address a persistent issue I have encountered with your service. I initially tried your service in September ********************************************************************************* October. Unfortunately, due to a significant change in my work schedule, I found myself unable to visit the establishment and called in January to cancel my subscription. Despite my cancellation request, I have continued to see charges on my credit card for the service. I have called multiple times since January to request a refund and have consistently received vague promises of resolution, but no concrete action has been taken. I have also emailed two different contacts provided by your establishment but have not received any responses. Most recently, my calls have gone straight to voicemail, and I have yet to receive a callback or any communication regarding the status of my refund. It is highly disappointing to be treated this way as a customer, especially after repeated attempts to resolve the issue through the proper channels. I kindly request an immediate refund for the charges applied to my credit card since my initial cancellation request in January. I have not used the service at all. If this matter is not resolved promptly, I will have no choice but to escalate my complaint to consumer rating systems such as yelp or ****** and consider disputing the charges through my credit card issuer.Business response
06/24/2024
I was able to call the patient *************************** and her husband and speak directly with them.
They explained that there had been a communication error. They had called the clinic and asked to cancel their membership. The Wellness Coordinator instructed them to submit a cancellation request. They never submitted a cancellation request, until a few months after the original phone conversation. They did ask for a refund and we were able to provide that.
They were told it would take 3-4 business hours to process. They expressed that they were pleased with the outcome and we will follow up with them once the refund is processed.
Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7325 Day Creek Blvd STE 108
Rancho Cucamonga, CA 91739-8019
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.