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ComplaintsforSan Antonio Regional Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My Mother ******* ********* had some diagnostic tests on 5/7/19 that cost $264.08. I was power of attorney and paid the bill with my personal Visa credit card on June 8, 2019. I paid multiple bills to them. My mother died of pancreatic cancer on July 2, 2019. San Antonio sent my deceased mother a return check for overpayment dated 12/3/21. They neglected to give credit back to my credit card. I brought in my paperwork to their office showing a copy of paperwork for the charge to my credit card, her death certificate, and returned the actual 264.08 check. I was told I would get a check in MY name, ******** ******. They sent me Another check dated January 27, 2022 in my deceased mother’s name for the second time. San Antonio is playing games with my money. I would like my money back. Why would they send money back to a deceased person? Why do they wait almost 3 years after her death to return money? If I could have cashed the first check, why would I bring it back to them? This is incompetence. I realized the credit card I used is not the one I cancelled and I would like credit to that card ASAP. Their office has a copy of that Visa card.Business response
02/28/2022
We reviewed this case and have been in contact with Mrs. ******. I confirmed as well today that she received her refund. This complaint is now resolved. Please feel free to reach out to me if you have any additional questions.Customer response
02/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.