Business ProfileforM & G Jewelers, Inc.

On January 18th 2024, M&G Jewelers received my prized engagement ring for a simple resizing. By January 22nd, my ring was resized and shipped out to me via **** A few days after the initial shipment, I was notified that it was out for delivery, but I never received it. Upon driving to the facility myself and speaking to the manager that oversees the facility, he informed me that it was "lost" and I need to begin a claim process. I proceeded to open a claim with *** which ended up getting closed by *** because I wasn't the "Sender". Thus I reached out to M&G and had them initiate a claim of their own. Their claim was supposedly initiated on January 29th 2024. For the weeks that followed I e-mailed the person in charge of my claim on the M&G Jewelers end of things constantly. Every time that I did hear back it never involved an update of my claim. I continued to reach out until on March 5th 2024, I received a check from M&G for $871.00. This is a shock because I had insured the ring for $936. Upon reaching back out again after not hearing from M&G for weeks, they finally responded and claimed that the check came from *** and not them. I showed them the check that I received that clearly states it was issued by M&G Jewelers and it is for a value nowhere near what my ring was insured for, let alone valued at. They informed me that they will "ask the accounting team". That was the last I ever heard of them despite following up numerous times.I held off on cashing the check in fear that they would not reimburse me in full. But I was worried about the check expiring so I cashed it earlier this month. I'm stuck having to pay off a ring I will never see and a check that doesn't even cover the cost.I need my full reimbursement from this company. This company was recommended by ******, where I bought the ring, as part of a protection program they offer. After researching them after this s**** up, I found out that M&G Jewelers is not even accredited by BBB.