ComplaintsforPremier Home Decor, Inc.
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order with Premier Home Decor on January 15, 2023. The order was for a 4-piece stretch velvet 3-seater sofa slipcover and a 2-piece stretch velvet armchair one seater slipcover both in gray. The total of the order came to $100.29 and stated it would be delivered on January 25, 2023. The order number given was *********. I received an email stating my order was on the way on January 23, 2023 with a UPS tracking number of ******************. I utilized the UPS website to track the order. The only thing it states is a label has been created. As of today, February 6, 2023, I have not yet received my order nor have I gotten a reply to the numerous emails I have sent. I have also attempted to call various numbers associated with the business but only get either a busy signal or voice answering service with no return call. I would like this issue resolved with a refund since this business seems to not be a true existing business. Thank you, ***** **************Business response
02/13/2023
This order was canceled due to item out of stock, and we have issued the refund to the customer on Feb 8th.ThanksCustomer response
02/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
01/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On December 10th I tried to return a couch cover to ************** from order #*************-A. I was not able to since this was apparently a third party vendor which is not made clear in the listing. I requested information on how to return the item from Premier Home Decor. They sent me a return label. In their email where it states if you have any questions contact them at ...and it was left blank. I sent the item back and tracking says it was received on 12/16/22. I sent several emails asking when I can expect to see the refund, but never received a response. I'm not sure if it was sent to the correct email address since there was no contact information given from them. I would like my refund of $38.19, the cost of the cover, 35.99 plus 2.20 tax.Business response
02/01/2023
Total $38.33 has been refunded and should be back into customer account within 5 business days.Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 6/1/2022, Bought 4 double packages of curtain panels through Bed/bath & Beyond. The panels are of poor quality and of variable length measurements. No return label was included in delivery box. Took package to BB&B to return them. They said it is not sold thru them, it was sold thru the Marketplace and also Sold by Premier Home Decor Inc.Attempted to call on 2 different phone numbers to Home Decor.###-###-####, and ###-###-####. Busy signal on one #, non-functional voicemail box on other line. Have not been able to contact Premier Home Decor with more than 40 attempts.Business response
06/07/2022
hi *****thank you for bringing this matter to us.we, Premier Home Decor Inc is the vendor of BBByd online Marketplace vendor, the only way to generate a return label and process it through your online account. and find your order history to process it.in order to get the return label we would charge $15 flat fee for shipping. it will be automatically deduct from your refund. Or you can simply mail it back to our return facility on your own cost. there is no fee to do that.please let us know which one you would like to do.meanwhile, the order info is MPL*********9-A-1 for your order. it can be used as reference to message our agent.the business number (for business message is ###-###-####)Thank youRegards*********Business response
06/10/2022
the issue has been resolved.customer have already received the return label from usCustomer response
06/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17***225, and find that this resolution is satisfactory to me.
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Contact Information
10291 Trademark St Ste B
Rancho Cucamonga, CA 91730-5847
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.