Business ProfileforEmergency Plumbing & Rooter, Inc.

Emergency Plumbing & Rooter, Inc. was contracted by American Home Shield to come and fix our kitchen faucet. On June 15, 2023, a technician named *** came over from Emergency Plumbing and he replaced our broken faucet. The faucet he installed leaked and had very low water pressure. We requested that they repair or replace the faucet they gave us. ***, the same technician from Emergency Plumbing, did come back to check on the leaking faucet. He said he could not fix the faucet and would have to come back to replace the defective faucet. In the process of checking the faucet he did something to cause a leak under our sink because it was flooded under the sink and leaking onto our laminate flooring. I called them to tell about the leaking under the sink and under our kitchen floor. On June27, 2023, a technician by the name of ***** from Emergency Plumbing came out. He looked at the faucet and said there was a seal that was not in place in the faucet and that was causing the leaking. He put in the seal and left the defective faucet in our sink. He said that he had fixed the faucet but would have to talk to his office about the leaking on our kitchen floor. After he left we immediately saw major leaking coming through our kitchen laminate flooring. We turned off the water and haven't used the kitchen sink since that day. On July 1, 2023, American Home Shield sent another plumber, ****** Plumbing, ***************************************************************. A technician named **** turned on the water and said he needed to cut into wall under the sink, which he did, and he found that the drain pipe was broken/severed and that was the cause of the major leaking under the sink and flooring. The damage was caused by Emergency Plumbing and they are liable. They need to fix the drain pipe and our damaged flooring. ****** at Emergency Plumbing is denying that they broke our drain pipe and is refusing to repair the broken drain pipe and replace our damaged flooring. Please help us