Business ProfileforSecard Pools & Spas

March 5, 2023, purchased a pool liner, timer and skimmer. liner installed at the end of MAY 2022 pool was out of use until end of JUNE 2022, wrong size pump installed causing water to grow algae, also noted pool liner was to big causing folds at the bottom of the pool and stairs were unevenly set (to big), reported to Shelby since manager was never available always in employee meetings. Shelby advised they would come out and stretch the liner in November 2022, showed up until MARCH 2023, all was well no issues with pool liner other than the oversize issues, MARCH 2023, Secard crew drained amd streched the pool and noted the seems were coming apart in the stairs area, refilled the pool, promised to get a new liner all is well no issues with pool liner other than oversized. MAY 30, liner #2 installed this one was HUGE (se pic). Liner #3 was installed again crew man pointed out the corners near the latter sets were crinkled and liner was to big on the stairs area, crew took pictures . they filled the pool anyway, spoke again to Shelby and advised they had filled the pool, this was okay I was told to protect liner, I was to get a call back with a resolution. Well never received a call, shortly after using the pool it was noted that there were rocks under the liner they were stepped on by family members, and for God’s sakes, the pool was leaking, contacted Secard and crew came out to check July 14, after many calls A MANAGER APPEARD BRIAN!, on July 17th, called to inform me the pool had holes caused by my latter and also there was a rip in the stairs area, he stated it was noted by crew when the liner was installed about latter but failed to inform me or any member of my family, liner was installed anyway, now I was told Secard was not responsible and they would not be replacing the liner I’m on my own, but he proposed 1. to Replace latter at no cost or 2. Sell me another liner a 50% off, I am requesting a $10,000. refund or brand new fitted liner.