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ComplaintsforMassage Green Spa
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Business has closed, I was unaware and they keep deducting payment on my banck account without service.Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was gifted a facial by my sister-in-law in May 2022. After the service, I used my debit card to pay for the tip. Without my knowledge, the business stored my debit card information and started charging me $49.95 on June 24, July 25, August 24, September 28 and October 26. They stated they charged my card since the default payment for a membership was declined. I had no contract with them to legally charge my card for a membership or accept the financial obligations for someone else's account. They are only willing to refund me two months (since they charged the correct card yesterday for those two months to the correct person) and said they need to speak with corporate in regards to the charges for June, July, and August but that person was unavailable and were at a wedding on a Thursday at 1PM EST. I then asked for the corporate number which is an automated system that transfers you to a general line if you do not have an extension. After several attempts, I returned to the location to ask for a name and extension which I was denied since they are unable to give out that information.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.