ComplaintsforGlobal Transport United, Inc.
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 31st I had a couch and coffee table picked up from NJ to the military base where I am stationed at in VA. I was promised the driver would be able to load the couch, unload the couch, and also be able to get onto the military base. When he arrived to my house in NJ, my 65 yr old, disabled mother had to help him load the couch. When he arrived in VA he had a criminal record and could not get onto base. My husband had to go pick up the moving truck and we had to unload the furniture ourselves. As soon as we opened the truck we saw that the couch was destroyed with black grease and stains all over it. The couch was in perfect condition when it left NJ. This company is barely communicating with me, and will not give me what my couch was worth before it was picked up in NJ.Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company ordered a truck to deliver a partial load from Fishers, IN to Ponchatoula, LA. for $1500.00. We traveled from Portage, IN to the pick-up dress in Fishers, IN. Upon arriving there was no customer at the address. Global Transport Logistics told us the shipper "got in a car accident and was now not shipping the item". We demanded a "Truck Ordered, Not Used" which is standardly $250.00. This company refuses and says it's an act of God. They could have notified us at some point, but waited for us to arrive to tell by phone it was all just a waste of time and my fuel. Funny thing is, they had this same problem happen dozens of times if you read their reviews. We are entitled to a TONU for $250.00. This company runs under 2 or 3 names and DOT numbers. MACH ONE TRANSPORTS and GLOBAL TRANSPORT UNITED, INC, are operated by the same people.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.