ComplaintsforGrandma Lucy's
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Grandma Lucy's is a manufacturer of dog food. One of my dogs was recently diagnosed with a heart condition that is going into heart failure. He needs a low to medium sodium diet. My vet asked me to get the information on the sodium content in what I was feeding him. The sodium information can actually make a life and death difference for my precious dog. I have been using Grandma Lucys for over a decade. **************** told me they were not allowed to disclose this information.I found this quite alarming. Then an officer of the company, ***********************, also refused to disclose this information despite repeated requests. If you go to a reputable dog company (like their biggest competitor The Honest Kitchen), not only do they disclose this - they have articles about sodium content on their website. I am horrified and also scared as to what they are hiding. What are the options - they dont know the sodium content? Or the sodium content is so out of whack it is dangerous for our dogs? This is a dangerous company in the dog food industry if they will not disclose ingredient/sodium information. Particularly when it has such a potential severe and adverse impact on the life of a dog.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.