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ComplaintsforDextero
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 3, 2023 I had a set of four prime, well tires placed on my vehicle at the local *************** center. They came with a ****** mile limited warranty. I have not use that warranty, unfortunately my tires are needing to be replaced because they are bad and worn when they should not be. I reached out to the claim department and have been in communication with a representative. She stated I would receive a phone call from my local ******* to further discuss making my claim. I have not received any communications past that and have reached out to the representative at prime well again , with no further communication from her. I am asking to have a new set of four tires placed on my vehicle at their expense along with alignment. At the beginning of the process, ******* had told me I would have to take and file my warranty, claim myself and gave me the information to prime well claim. ********* stated that no I would have to go through ******* and they would have them reach out to me Thank you.Business response
04/10/2024
Dear ******************,
This is to acknowledge receipt of your message received on 4-4-2024 for the complaint #******** filed by *************************. The case was handled and closed by Giti on 3/23/24. The end result was satisfactory to the consumer as they replied back to us on 3/23/24 Just wanted to let you know ***** from our local ******* took care of us yesterday and has us safely on the road again. Thank you for all you did. We greatly appreciate it!
Please move forward closing this case.
Best Regards,
***********************
Customer Relations Coordinator Technical Service
********************.
***************
****************, ** 91730
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.