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Complaint Details
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Initial Complaint
05/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The date of the original transaction was approximately February to April 2021, and this is the second time the shelving unit fell in this exact same closet. **** ******* reassured us that the closet shelving units were fixed and reinforced, one was, but the other one was not. Can someone from this company please come out to fix this as soon as possible?Business response
06/07/2022
Good morning I apologize for responding so late. When I first received your email is how I found out about the shelving. Day later I received the email from that lady. I called her set an appointment to go over and fix shelving‘s. She lives in a mobile home the walls are very thin and she puts too much weight on those type of shelvings. How much longer am I responsible to keep coming back and fixing this problem and I’ve told her those type of shelving she has will not hold that weight. I put those shelving on at the end of the job because she asked me to it was not part of the contract.Thank you **** *******Customer response
06/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.**** came to the house on Friday, and began fixing the closet shelving unit. He stated he will fix the rest of it on Monday, June 13th.
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Contact Information
6854 Nevada Ct
Rch Cucamonga, CA 91701-7597
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.