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ComplaintsforUS Outlets
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or around January 13, 2023 I purchased 2 hearth and hand brand lumbar bed pillows online through Us Outlets. $54.24 was deducted from my checking account on January 14, 2023. I never received a confirmation email from the business and the items have not yet arrived despite their website stating, "We have an excellent team ready to service your orders quick, and we ship FAST!!!" Their website does not contain a phone number to be able to call to check on the order. I used the website "CONTACT" option 3 times which allows me to submit a form with my inquiry but no one has responded. I also used the "CHAT with us" option but no one has responded to my questions. It seems this option is only available for simple, pre-determined responses. I would like to receive the items I purchased but I am unsure how else to contact this business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.