ComplaintsforRedding Heating & Air

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Heating and Air diagnosed it as a capacitor issue, which it was. They switched out the capacitor ($410) but unfortunately reinstalled it incorrectly and also used an old one. AC stopped working within a day. Called them back to come out at which point in time they quick started the fan and tried to sell me a thermostat for $700 and let me know I also was going to need a new fan at a cost of nearly $2,000. AC continued to run subpar and ended up dead again. A&R came out, noticed it was an old capacitor and the wires were hooked up incorrectly, which was causing all the issues (no need for a thermostat or fan). A&R fixed the capacitor for $200 and the unit is working great now. Redding Heating and Air's response to me was that I should have just called them back for a 3rd time to fix it properly.

  Business response

  08/05/2024

  We will refund the amount in total customer is requesting.

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  10/02/2023 I had a mini-split system installed for $18605.01. The agreement for the installation was to have all the tubing & wiring go up in my attic, not on the front and back of my house. The very first day they started I left the installers @ 9am and I returned @ 2pm and saw they had cut holes through my house both front & back with all the tubing & wiring hanging out. I called them at 2:15pm to speak to the person who I made the agreement with & signed the contract with on 09/14/2023 and was told he would call me back. He never called back that week and they continued the installation on the outside of my house. I was never contacted and never gave my permission to have this installed in this manner. I have tried to get an answer as to why they did this and to be reimbursed for not completing the job as I had been promised. I finally got the guy to come to my house the following week after they finished, but he never gave me a reason and did not speak at all except to tell me the ****************** would call me the next day. I never heard from or had contact with the owner/contractor until 01/11/2024. He and another guy were at my house and all he wanted to do was move the metal channel from the front of my house to the side. I said I wanted reimbursement for not completing the contract as promised and for damages to my furniture, cracks in my ceiling and overall carelessness by the 2 men who were here for the 5 days. He agreed to pay me $4000 for refund and that we would part ways with no warranty and I agreed. He reneged 2 days later in a letter and stated that I had authorized by not contacting them, threatened me with slander, only wanted to move channel to side of my house, and that the inspections which have not been done were up to me to complete.

  Business response

  04/16/2024

  Dear *************************,
  
  I hope this message finds you well. I would like to address the concerns you've raised regarding the installation of your mini-split system. We are genuinely sorry for any distress and inconvenience this situation has caused.
  
  Following our recent meeting, it was our intention to fully understand your concerns and work towards a resolution that would be satisfactory for both parties. Despite our efforts to address and make any necessary adjustments to rectify the situation, it appears that we have not been able to reach a mutual agreement that meets your expectations.
  
  We deeply regret that our attempts to resolve the issues at hand and discuss potential compensations have not led to a constructive outcome. It has been our utmost priority to ensure your satisfaction and regain your trust, yet we acknowledge your decision not to pursue further resolution with us.
  
  Please be assured that our team at Redding Heating and Air remains committed to the highest standards of service and customer care. Should you reconsider allowing us the opportunity to make amends, we are more than willing to take the necessary steps to address your concerns appropriately.
  
  We appreciate the opportunity to have served you and are sincerely disappointed that we could not come to a reasonable resolution. If there is any change in your stance, please do not hesitate to contact us directly.
  
  Thank you for your attention to this matter.

  Customer response

  04/16/2024

  I am rejecting this response because: Redding Heating & Air did not complete the contract as promised. They refuse to install the mini-split system in my attic as discussed prior to signing the contract and per our meeting on Jan 11, 2024. They did not contact me during the 5 hours I was gone on the first day they started the job regarding a change on the installation and they did not get back to me when I called and left messages for ****** to call me immediately. Any contractor knows that if a change of plan occurs, that they are to stop and contact the homeowner before proceeding with any changes. I have my phone records of the calls I made all that week regarding the channel being installed on the outside of my home. Also we discussed the damages to my furniture and cracks in my ceiling due to their 2 man work crew, which they have never reimbursed me for. When the meeting occurred on Jan 11, 2024 all they wanted to do to correct their mistake was to move the channel from the front of my home to the side. This is not acceptable for the amount of money I paid to have no channel on the outside front or back of my home. It also took over 3 months for the actual contractor to even show up for the first time and talk with me. All I have gotten from them is being ignored, then passed around from employee to employee for months. They feel that it doesn't matter how the job got done, just that it was completed however they felt like doing it. They also feel that ignoring a customer or belittling my concerns will make me just accept the installation as is. I feel that the took advantage of me as a woman, and think that I would not know or care about the difference in the way they installed the system and the damages to my belongs and inside my home. I have worked with many contractors over the years and not one of them would have proceeded with out stopping the job and contact me to discuss any issues. The fact that the actual contractor would not get back to me on the very first day and the days and months that followed just proves to me that he wants me to accept their failures. I have spent too much time with them in phone calls, texts, emails, and meeting finally. I have taken time off from work, as well as, my mother for a meeting that had a resolution, but then again was lied to. I have the pictures, emails, texts, phone history, and letters of trying to have them do the right thing in correcting their mistake.
  

  Business response

  05/07/2024

  Dear *************************,
  
  Thank you for your feedback. We are truly sorry to hear that our efforts to resolve the concerns with your service did not meet your expectations. Despite our best attempts to address the issues and discuss compensation, it seems we have not reached a satisfactory resolution.
  
  Ensuring the satisfaction of our customers is our top priority, and we regret any instances where we fall short. We respect your decision to discontinue seeking a resolution with us, though we are committed to learning from this experience.
  
  Please rest assured that Redding Heating and Air is dedicated to upholding the highest standards of service and customer care. We value having had the opportunity to serve you, and we are genuinely disappointed that we were unable to resolve the matter to your satisfaction.
  
  Thank you again for your feedback, which is crucial for our ongoing efforts to improve.

  Customer response

  05/09/2024

  I am rejecting this response because: It is the same rhetoric as previous responses from this contractor of Redding Heating & Air. A solution was made on Jan 11, 2024 as witnessed by the contractor, my mother, his relative(same last name) & myself. I agreed to the second proposal of $4000 compensation for Breach of Contract & damages to outside & inside my home & sever all ties per email (a very fair amount). He reneged by letter on the compensation, as well as, including lies regarding my authorization, adding another witness, threats of slander, and that I had to complete inspection on my own. The Contractors ******************* is very interested in the parts of his letter as to authorization statement and failure (Breach of Contract) to complete installation per contract, which has been paid in full. ************** of ******************* is currently looking into the inspection and permit pulled by this contractor on 09/15/2023 & that I have to complete this on his behalf. It seems that it's my fault according to this contractor for not babysitting his workers for the 5 hrs I went to work & left them, not his for never showing up on site as the contractor. I never talked to or met this contractor until Jan 11, 2024 @ 10:15am (over 3 months from beginning of installation). I have always left contractors & workers alone for the 25yrs I have owned this home for remodel, landscaping,additions & amenities to do their work as agreed upon while I went to work, & have always been very happy with the results when I returned. The contractors I have used have 15yrs-25yrs experience & I should have looked him up as to only been licensed since 2019. Redding Heating & Air has been a long time business in ********* and had a great reputation, so my fault again for not researching this contractor better as to his taking over. The intimidation, bullying, and badgering tactics by this contractor & his employees makes me think that this was to scam a single older woman from the beginning with the Service Technician who spent an hour evaluating & proposing the the units & installation. This Technician didn't even show up on the first day either & that they never intended to install this in the attic as proposed, or that the 2 man crew (should have been 3 men) were not competent to complete the installation & the contractor just let them do as best they could, again not showing up on site to give them direction or contacting me as the home owner. If they would have installed as proposed for $18605.01, even though I had researched that the highest cost was between $10,000-$12,000, I would not be here wasting my time here. I would have been very happy! I have no problem paying for what I want and what a contractor says he can deliver. I want to Thank the BBB for handling this complaint, as it will be followed up with my complaint to the **** and ************** of *******************. These are the legal steps to follow prior to going to court, which I'm sure is where this will end up. Also that any person looking into this company will see the multiple complaints against the business & can make a wiser choice.
  

  Customer response

  05/13/2024

  I am rejecting this response because: Please see the attached document. 
  

  Business response

  05/17/2024

  Hi,

  We have made several attempts to resolve this issue with you, Unfortunately, we have not been able to reach a satisfactory resolution. There is nothing more we can do at this point, and we are sorry for your disappointment.

  
  Thank you,

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Redding heating and air to inspect my furnace and air-conditioning and to clean and sanitize my ductwork. The technician they sent out was unqualified, and they told me he is now heading another direction and no longer works for them. He missed diagnosed my system overlooking hazardous bypasses, including the thermal, which could cause a fire. None of my ductwork were cleaned at all they are full of debris. You can reach your hand in and feel it. I purchased a snake type camera that goes into the duck Work and you can see handfuls of sawdust hair, etc. none of the ductwork were cleaned at all , I contacted the company and told them what I discovered and told them I felt it was borderline elder abuse for them to take advantage of me this way, and not refund my money. They refuse to do anything.

  Business response

  01/25/2024

  Hi,

  We have reached out to the customer and provide a 100% reimbursement for the charge. The owner has also personally spoke with the customer. H e reviewed the pictures provided and looked into the complaint.

   

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Multiple failed inspections resulting in additional time off from worked required for repairs and rescheduled inspections. Time taken off for service appointment where no technician arrived because he wasnt actually scheduled. Voicemails that I need to hurry up so they they can get payment. When I call Im told my call will be returned right away which is usually next day. Overall extremely frustrating company to work with, waste of time and money. Seems to me like professional negligence on service technicians, schedule coordinators and management. Currently waiting for a return call from management about my distress with this process.

  Business response

  12/15/2023

  Date:12/15/2023
  
  
  To whom it may concern,
  We reviewed the file to address ********************* concerns that have been brought to our attention. After review we reached out to our customer to address the issues and provide resolution.
  
  In reference to this customer and job we went above and beyond to ensure good experience and quality of work.  Per the customers credit rating and needs we have had a first-time experience with a new lender, FortiFi. This required registration, and training for the office staff. As well as added requirements for the installation include extensive pictures, documentation of the job,inspections notes and additional sign offs. This leads to a higher number of appointments required to go through FortiFi for their filing process. The customer had agreed to this at the beginning of the process. We also waited ******************************************************** good faith.
  
  In relation to the HERS testing, it requires coordination with a third party. We had to schedule in relation to their ability. The customer is also required to be present for inspection as well.  On one of the occasions the customer was not available, and the inspection and the installation manager went in his place to unlock the gate to allow access to the breaker panel.
  
  In addition, as a company we have followed up with the technicians that were involved as well as office staff. We will ensure better communication and documentation of schedule changes. As well as additional quality control for inspections to prevent this from occurring in the future.
  
  We have addressed and corrected the issues. We have come to a resolution and agreed upon the requested compensation of $500.00 for his loss of time and headaches.
  
  We request that you take this into consideration when reviewing. As we would hate to have this affect our standing with the Better Business Bureau. We strive to be known for providing Quality, professional experience and to be trusted.
  Sincerely,
  *********************
  Install Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩