Business ProfileforRed Roof Inn Redding

Our check in was terrible, the entrance and lobby were both swarming with gnats and it took over 40 minutes for the man at the front desk to check us into a room. Finally we get the keys to our room, we go up and the keys dont work. While my boyfriend goes down to get new keys, my friend and I noticed the side of the hotel walls were COATED in cobwebs, nests for various flying bugs and thousands of the bugs themselves. My boyfriend came back up, we showed him the wall and took pictures and then attempted to get into our room the second time. Upon entry of the room the first thing we see is a dead fly on the floor by the first bed, we then check the beds and the floors around them come to find multiple blood stains on both the bed and floor. We then walked into the bathroom, immediately we look down and see a large dead cricket on the floor. After that we checked the toilet and found a dead silverfish in the water, and then looked in the shower to find multiple live silverfish crawling out from the drain. There were baby ones as well and we took photos of EVERYTHING. After that we decided we were too uncomfortable to stay in the room or the hotel at all so we went back to the front desk and asked for a refund. The man at the desk had to call his manager and come inspect the room with us before giving the refund which I know is standard procedure and wasnt bothered by at all. If anything I was glad to be able to show him what we found so he could see for himself. After confirming the state of the room he issued us our refund which unfortunately took over another 40 minutes for him to do.