ComplaintsforWSC Solar & Roofing
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I found that a man was attaching things to peoples mailboxes. I confronted him and said that he was attaching business flyers or cards to the mailboxes, but not opening them. He said that is what his boss told him to do. He was wearing a WSC Solar shirt.Business response
01/23/2024
In response to this complaint, *** Solar & Roofing had no intention of violating any laws or regulations. While the *** Solar & Roofing representative was informed about marketing and mailboxes, there was a misunderstanding regarding their placement on or around them. Once brought to my attention, we promptly addressed the issue, clarified the situation with the entire team, and took immediate action to remove the materials. In my capacity as the Chief Operations Officer with legal experience, I can assure the public that *** Solar & Roofing adheres to all codes and regulations.
**************** also left a ****** review and we previously responded to him as follows:
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the flyer distribution issue. We want to assure you that we were already aware of the situation, and immediate action was taken to rectify it.
The unauthorized hanging of flyers was an inadvertent mistake, and we have since removed all signs to ensure compliance with local regulations. We appreciate your understanding and value your feedback as it helps us improve our practices.
If you have any further concerns or if there are specific details you'd like to share, please feel free to reach out. We are committed to providing a positive experience for all residents, and your input is crucial in achieving that goal.
Thank you for your understanding.
Best regards,
*** Solar & RoofingCustomer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.