ComplaintsforAll Seasons RV

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a trailer in May 20 22 brand new Jayco eagle was told they would be able to fix any problems quickly I told them I will be living in the trailer since I have been diagnosed with 3 to 5 years to live I would like to spend that time traveling in June my fridge broke. I wasnt able to get in until September they didnt get the parts back till December when they installed the parts the fridge still only worked on electricity and they said they would fix it right away where it would work on Propane the water system doesnt hold pressure the doors are falling off the compartments of the outside of the trailer. I was hoping to spend my last few years of life traveling but Im not able to travel in this trailer. They sent somebody out in January to get a list of all the parts they need to complete all repairs vent cover for the heater something to fix the water system and something to fix the fridge. *** left messages and been waiting for them to call me back since January and its May I paid on this trailer for over a year and have not been able to travel with it since the fridge has not been in working order. They kept changing the contract when I was buying it. I know its on me because I continue to sign every time they change things. And they told me insurance wouldnt be more than 30 $40 a month and its well over $100 a month. The service department says ***** is bad about taking care of warranty issues and there is supply chain issues. But the salesman continue to sell them saying best warranty there is if theres a problem theyll fix it right away and Ive been waiting nearly a year.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In March of this year I requested a quote for the installation of a tankless water heater. My trailer was already in their care for warranty repairs so I wanted to see if they could install this at the same time. I told them was interested in the Ghirard unit. The parts rep told me that they have a lot of problems with this unit and don't install them. She had checked on what units they could get within the timeline of the repairs that were being made on my trailer. I was told that the only one that they could get would be the Suburban Nautilus. It was more expensive but they could give me a discount. I was quoted $1800 for the unit and install. It turned out that there wasn't enough time for the warranty repairs and this installation to occur prior to our scheduled trip in early April. When I returned we had another warranty issue to have repaired. So I inquired if the quote that I had received in March was still valid. The service department checked with the parts **** and informed me that it was. But that the parts department would call me to get payment for the unit before they could order it. I waited 3 days and received no call. I then called about the payment so that they could order it. I was transferred to the cashier who took my payment over the phone. I was not provided with a receipt or any information on the order. The unit was installed in May. The installer had a fair amount of difficulty with the installation. I was informed that they were on the phone with the manufacturer numerous times. When I received my trailer back I had to reject it because of the poor work performed (pics have been included). The installation was repaired and we went on our trip. Upon arrival the water heater didn't work and I discovered a leak due to the installation. Of greater concern to me was the fact that it wasn't a Suburban that was installed. It was a much cheaper unit made by another manufacturer. Now they can't get it to work.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a brand new 2021 Jayco Eagle HT travel trailer from All Seasons RV in *********, **. After my first trip I noticed the batteries were not working. Two 6 volt batteries installed at time of purchase. Turns out they did not hook them up right. I took the trailer back on October 8, 2021, for repairs. Repairs included the batteries still not working, the shower door, a small screen, and the linoleum flooring on the large slide out curling at both ends. The flooring was my main concern since I have double knee replacements and a trip or fall could be devastating. I went back repeatedly noticing that every time they could not find my service paperwork, which was at the bottom of a desk drawer each time and there was a new service manager. I went through three different service managers while dealing with my trailer. Turns out the batteries hooked up wrong the blew them both up. I got replacements from where I purchased them, but the ** company said they couldn't find any paperwork about the batteries being hooked up wrong to begin with and that they were my responsibility. After a considerable time, they tried to heat the flooring but it did not work. Under warranty they ordered new flooring. Once it was in, they had to have the flooring guy come from Redding to install it. However, rather that replace it, he heated it yet again even though the new flooring was there to be installed. The flooring laid down and he ultimately did not replace it. They did give me the flooring in case it curled again. When I went to pick it up on March 28, 2022, almost 6 months later, I requested all of the paperwork. They refused to give me copies of the notes and orders, instead provided me with copies of the work orders and sanitized computer printouts. I saw the handwritten notes, the even wrote "pissed off" on them. I want my warranty extended 6 months since I could not use my trailer. R.O. #*****.

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