ComplaintsforLive Oak Canyon Pumpkin Patch
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband took my son to the pumpkin patch October 16, 2023. I have been trying to get a refund for a wristband that I was charged for that I should not have ever been charged for. I was originally seeking $64 , $44 wristband & $20 for tickets for my husband. The business had been very unprofessional and ultimately did not want to help me advising me to go through the bank. The bank told me they were unable to help due to their policy of not being provided a receipt. The merchant claims they were unable to locate the receipt. My husband and family members were never given a physical one upon arrival. I have proof of email ********************* transactions.Business response
01/31/2024
In response to Case #: ********, we have attached the multi-page PDF copies of the email chains with ******* and ***********************. As you can see we responded to their emails in a polite, timely and professional manner as we do with all Refund Requests. Below is a summary of the situation:
- Despite having a stated NO REFUND policy on our website and at the front entrance to our farm, we did initially offer a partial refund per the email chain.
- However we were unable to locate any record of either of the ****** or the credit card number they provided in our Square account.
- Without any proof of purchase other than an email receipt (that can be faked) we cannot issue a refund. There is NO transaction in our system to refund.
- Since we did not have any transaction in our system that matched the information they gave us, we told them to refute the purchase with their credit card company and we would approve it, but they claimed their card company could not do that, which was a red flag for us as we've had customers refute charges without us having to do anything other than approve or deny it. We cannot refund a charge that is not in our system or that the customer is unable to refute on their end.
- We issue many refunds to customers that qualify and that are able to provide the information that matches the information in our system. But we cannot issue a refund for a transaction that is not in our system.
- As we stated in our replies to the ******, the time it has taken to respond to their many emails and now this complaint is far more costly than providing them with a $44 refund. However we have been scammed many times by people claiming they are owed a refund when in fact they did not purchase from us. Therefore unless the ******' can do more than provide a screen shot of a receipt that can easily be faked we cannot issue a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.