2 Customer Reviews
Review from mike h
1 star06/27/2024
Had AC repair service call and after 3 hours was told wires were overheating, electrical shorts observed and burning smell from unit. Additionally, recommended not to operate system as it is not safe to do so. Was given a verbal estimate to repair at $7,500 with no guaranteed repair would work. Next day, my home warranty company sent service repair company and fixed AC unit and found none of the issues listed above and AC unit has been working fine. Clearly this company attempted to take advantage of a customer during extreme hot weather. I called and wrote company and was still charged for service call. I would not recommend using this company. I would give zero stars if I could.
Sanborn's Air Conditioning & Heating Response
06/28/2024
Looks to be a large misunderstanding. I see a proposal for $375.00. If a fee of $7,500 was discussed it would be about replacement options due to age or condition of the equipment and would have a guarantee with it as all of our work does. Thank you for bringing this to my attention and I will find out from my technician what he was talking about. We have refunded the Service call fee for a Saturday after hours emergency call.Review from Zina T
1 star08/03/2023
Sanborn's in Redlands prides themselves on their years in business and service they provide. They have this "5 Star Guarantee" that looks good on paper but has a time limit window. When you fall outside that window, well, I guess you are just *******. I bought a Trane HVAC unit from them in 2018. It cost just under 14k. I pay for the yearly maintenance program, so they come out and service my HVAC twice a year. My A/C stopped working on July 15th. They were able to come out on July 16th. They diagnosed the compressor failed. Do they have any in stock? NO. The part is under warranty. The whole unit is. Does the manufacturer have any in stock? Supposedly, NO. The part was on backorder. Sanborn's came back out August 2nd to replace the compressor. Apparently, the NEW part is faulty, and they now feel there is another problem part. Do they have that in stock? NO. I guess since there is no money to be made for them when things go bad under warranty, there is no rush for service, no consideration that the temperature has been in the 90s, no consideration that I have pets who wear coats year-round, and the fact that I work from home. They provided one portable A/C unit. It really doesn't help. I went out and bought two more units and four high-speed fans to try and keep my pets alive. My electric bill went up $300 with the use of those purchases to keep two rooms habitable. They now claim they found one of the two parts needed. It will arrive Friday, and they can install Monday. Again, they are supposedly a 24/7 company who takes pride in their service. I guess since there is no money to be made for them, as a so-called valued customer I can just wait. Think twice before you buy an HVAC system from them. I am on day 20 with a useless 14k system that is just over 5 years old.
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