Business ProfileforDiscount Tire Center

Buyer Beware!! On 1/12/2024, I made an appointment online to replace all 4 tires on our 2015 ***** CRV. I called to verify the appointment ************* and to ensure the tires we wanted would be available. My wife took our car in to have tires replaced. the salesman/manager/technician told her that we needed to replace the struts and brake pads and the brake rotors as the rotors had been worn below permissible limits. The cost for them to do all of this work would-be $3,900. My wife had the manager call me. He told me the same lies. I told him I would do the work myself as I am a mechanic as well and to install the tires with balance and alignment. Incidentally, balance and alignment cost us another $300 from the price of the new tires.I ordered replacement rotors, pads and struts online for less than $700. When I went to replace these items on my wife's car, discovered there were no issues with either the struts or the rotors. All were in "as new" condition. Only the pads needed to be replaced!My wife and I took one of the used rotors to the front desk at Discount Tires and I asked them to show me what was wrong with the rotor and of course they could find nothing. When I confronted them about their shady business practices, they had no answers for that either. They offered no explanation for their lies about the condition of our rotors and struts. The manager said he would investigate this and get back to us promptly. As of the writing of this review, which has been more than a month, we have heard nothing back from Discount Tires.If they would have suggested we would just need the brake pads replaced, which was true, they would have gotten our business.Adding to their unprofessional service, they neglected to check her spare tires pressure, which is crucial for safety should she ever need to use that tire.Don't trust anything these people say, unless they show you proof. Better yet, just find another store. ******************* *****************************