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ComplaintsforGreen Leaves Garden Decor
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
friday april 19 was my purchase date order number gl16803 i seen there website on ******** so i orderd a few things for my wife for mothers day and when i recieved my order they were nothing like the photos on there website the ballon was cheap plastic smaller then what they show what they show is very nice glass and bigger and the wind spinner i orderd was not even close to there photo i emailed them a few times and the only thing they said was they could give me 10percent off and re gift it to someone else there is no way i could re gift this junk to someone else and they wont let me return for a full refund.Initial Complaint
05/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction was May 2, 2024 total cost of product including 6.99 shipping totaled $86.97. There was false advertising of product titled charming windchimes hummingbird feeders. Video show multiple examples of wind chimes as glass globes, however Product received was made of thin plastic. Resolution from company was to give me 15% of cost of the globes. I declined this offer and another offer to reimburse me 20% of cost. I find these unacceptable resolutions. Order number GL17124. Tracking number ************************** advertisements were found on ******** and messenger.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased 2 solar powered decorative hot air balloons from Green Leaves Garden. When I received the 2 balloons they were nothing near what the website showed nor the size depicted. I purchased 2 large solar balloons and I was delivered the 2 small plastic solar balloons. I have reached out to Green Leaves Garden and all they will offer is a 15% to 20% refund. There has been no offer to send me the correct size product or return for a refund. It was even suggested that I give them away as a gift.Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered online product on 4/1/24 that was received damaged. I qualified for return/refund per their return policy. I contacted them with photos of the damage and requested a label to return and a refund. First they told me their quality control said the product was fine. Then that I would have to pay to send it back and several more emails offering me a 20-35% refund, that I couldn't return it, and finally today they sent me info for return to ***** with 35% refund. Product as advertised was also not what I received and very cheap poor quality did not look anything close to what was advertised online.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.