Business ProfileforTicor Title Company

On December 11, 2023, I was notified by ********** Mortgage that my mortgage had not been paid off after selling my home the previous month. Ticor Title Company stated that their computer systems were hacked and were unable to transfer my payoff payment on the specified date agreed upon (November 29, 2023). Ticor then submitted payment late and the payment was rejected due to an incorrect amount submitted. I had previously requested payoff statements from ********** Mortgage on 10/17/23, 10/18/23, 11/17/23, 11/19/23, 11/20/23, 11/21/23, 11/23/23, and a final one on 12/12/23 (see attachments). Apparently this had something to do with the incorrect submission of the payoff amounts but the Escrow Company and Title should have made due diligence to ensure accuracy to prevent this mistake. Ticor Title informed me that they had attempted to notify the escrow company, **************** on Friday, 12/8/23 to notify them of the rejection of payment (hence the new 12/12/23 payoff notice request). On December 14, 2023, I sent an email to the Ticor, *********, and my realtor informing them of the 30 day delinquency on all three credit bureau's due to their inaction to submit payment on time and failure to notify me in a timely manner of the error. $2693.32 paid in fees to Title, $2906.35 paid in fees to escrow, and $15,375.00 paid to Realty ******************** as well as $12,300.00 to Professional Realtors in commissions. When asked for a credit to pay off the remainder of the mortgage balance, I was ignored and communication has been cut off. My mother was sent home on hospice on December 17, 2023 and I've had to make purchases for equipment not covered by insurance but the credit score drops has resulted higher interest rates and irreparable damage to my 100% on time payment history due to their failure to pay off mortgage in a timely manner as well as failure to notify me so I could request a loan deferment and prevent a late payment. This is unacceptable.