ComplaintsforTicor Title Company

• Initial Complaint

  12/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On December 11, 2023, I was notified by ********** Mortgage that my mortgage had not been paid off after selling my home the previous month. Ticor Title Company stated that their computer systems were hacked and were unable to transfer my payoff payment on the specified date agreed upon (November 29, 2023). Ticor then submitted payment late and the payment was rejected due to an incorrect amount submitted. I had previously requested payoff statements from ********** Mortgage on 10/17/23, 10/18/23, 11/17/23, 11/19/23, 11/20/23, 11/21/23, 11/23/23, and a final one on 12/12/23 (see attachments). Apparently this had something to do with the incorrect submission of the payoff amounts but the Escrow Company and Title should have made due diligence to ensure accuracy to prevent this mistake. Ticor Title informed me that they had attempted to notify the escrow company, **************** on Friday, 12/8/23 to notify them of the rejection of payment (hence the new 12/12/23 payoff notice request). On December 14, 2023, I sent an email to the Ticor, *********, and my realtor informing them of the 30 day delinquency on all three credit bureau's due to their inaction to submit payment on time and failure to notify me in a timely manner of the error. $2693.32 paid in fees to Title, $2906.35 paid in fees to escrow, and $15,375.00 paid to Realty ******************** as well as $12,300.00 to Professional Realtors in commissions. When asked for a credit to pay off the remainder of the mortgage balance, I was ignored and communication has been cut off. My mother was sent home on hospice on December 17, 2023 and I've had to make purchases for equipment not covered by insurance but the credit score drops has resulted higher interest rates and irreparable damage to my 100% on time payment history due to their failure to pay off mortgage in a timely manner as well as failure to notify me so I could request a loan deferment and prevent a late payment. This is unacceptable.

  Business response

  01/04/2024

  HI

   

  ********************* has already been in contact with this client.. He did ask for some information, so we are working with him.

   

  Thank you!

   

   

   

  **********************;          
  Ticor Title Sales & Marketing Coordinator     

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It has been internally investigated and Ticor Title Company has admitted culpability to oversight and failure to complete transactions related to close of escrow and unpaid fees that buyer was contacted by escrow officer at place of employment to pay 4 weeks after close of escrow. I am requesting an audit and internal investigation in to the sale/purchase transaction of our home to ensure no other malpractice has taken place during the transaction of the purchase of our home through the escrow company. I reached out to County Manager ***** ******* and have received no response so I am resorting to BBB as a third party to mediate and ensure our file and transaction be looked at to ensure no other malpractice has taken place in our transaction. I would like ***** ******* to follow up with me regarding this complaint. https://ticorie.com/*****-******* *****.*******@fnf.com ###-###-####

  Business response

  02/01/2022

  Dear Mrs. ******:

  This letter is in response to the December 27,2021 complaint ("Complaint") tendered by ******** ****** (the "Complainant") on behalf of **** D. ******** and ******** A. ****** (the "Buyers") to the Better Business Bureau (the "BBB") regarding escrow services provided by Ticor Title Company of California (the "Company") during your purchase of the property located at **** *** Avenue, in ******* ****, San Bernardino county, California (the "Property").

  The Company understand the relevant facts to be as follows: In late 2021, the Buyers entered into a transaction (the "2021 Transaction") to purchase the Property from ***** A. ****** Jr. and ****** J. ****** (the "Sellers"). The 2021 Transaction closed on or about November 29,2021.

  On December 27, 2021, you submitted the Complaint to the BBB. In the Complaint, you assert that the Company failed to transfer the water service in connection with the closing, and because of this alleged failure you requested the Company conduct an internal audit of the transaction to ensure no other errors occurred.

  The Property receives its water through the **** ****** Mutual Water Company ("GMMWC"), which is a mutual shareholder water company. It is unique in that the property owners that receive their water from GMMWC hold stock in GMMWC and, by being a shareholder, they are entitled to receive water from GMMWC. However, until you become a shareholder, you are not entitled to receive water from GMMWC. In fulfilling its duties as an escrow company, the Company is compelled to follow the instructions of the parties to the transaction. Here, the Company was not advised that the water service was provided through GMMWC, and was not directed to undertake the necessary steps to transfer the stock in GMMWC from the seller to the Buyers. Because the Company was not directed to transfer the water stock, it did not do so. Accordingly, the 2021 Transaction closed without any such transfer. After learning from the Buyers that they required the water stock to be transferred, the stock transferred to the Buyers. On December 27,2021, although the Company had no obligation to do so, as a customer service measure, the Company paid the $200 fee to transfer the water stock from the Sellers to the Buyers.

  Based on the foregoing, although the Company respectfully denies that it made any error in the escrow services provided in the 2021 Transaction, the issue that formed the basis of the Complaint has been resolved. Separately, the Company conducted an internal audit of the file associated with the 2021 Transaction and did not identify any issues.

  Please note that the above is based upon the information currently available to the Company. If there are any facts which were unknown to the Company upon making this coverage determination, and which may alter such determination, please provide this information or documentation in writing as soon as possible and your claim will be closed in thirty (30) days form the date of this letter.

  Enclosed is a "Notice" for your reference which is being provided pursuant to California law. Please contact me at ###-###-#### or via email at ****.*******@fnf.com should you have any questions or concerns regarding this matter. Please include the above-referenced Claim No. on all future correspondence with my office. 

  Customer response

  02/01/2022

   I am rejecting this response because:
  
  The letter only includes what the Ticor Title chose to disclose. The letter is not comprehensive or accurate. 

  
  

  I had a phone call with **** ******* on Jan 26th and followed up with an email to him including 5 documents to give a greater insight into our experience and a more comprehensive and accurate depiction of our experience with Ticor Title. I received the letter on Jan 25th and in the letter it explains I have 30 days to provide documentations to reevaluate the claim. I sent **** ******* 5 emails to contest the validity of the letter and to have the claim reevaluated and I have not heard back.

  
  

  I would like the letter to be amended to show an accurate and comprehensive depiction of our experience with Ticor Title. 

  
  

  Please see attachments.

  ******** ******

  Business response

  02/09/2022

  Dear Mrs. ******:

  This letter serves as a supplement to Ticor Title Company of California's (the "Company") January 25, 2022 correspondence (the "Response Letter"). Since the issuance of the Response Letter, my office was provided with additional documentation that it did not locate in its initial investigation. Thus, the Company is issuing this letter to supplement the Response Letter and correct the information contained in the Response Letter. 

  The Company understands the relevant facts to be as follows: In late 2021, the Buyers entered into a transaction (the "2021 Transaction") to purchase the Property from ***** A. ****** Jr. and ****** J. ****** (the "Sellers"). The 2021 Transaction closed on or about November 29,2021.

  On December 27, 2021, you submitted the Complaint to the BBB. In the Complaint, you assert that the Company failed to transfer the water service in connection with the closing, and because of this alleged failure you requested the Company conduct an internal audit of the transaction to ensure no other errors occurred. 

  The Property receives its water through the **** ****** Mutual Water Company ("GMMWC"), which is mutual shareholder water company. It is unique in that the property owners that receive their water from GMMWC hold stock in GMMWC and, by being a shareholder, they are entitled to receive water from GMMWC. However, until you become a shareholder, you are not entitled to receive water from GMMWC.

  After you received the Response Letter from my office, you forwarded documentation to me regarding the water stock transfer. That documentation shows that, on or about November 3, 2021, your realtor, Amanbda Salter, disclosed that the water stock associated with the Property would need to be transferred to you and your husband. After the water was shut off at the Property by GMMWC for failure to transfer the water stock, and after you contacted the Company to have the Company address this issue.

  Via email dated December 27,2021, a Company representative apologized to you the failing to contact GMMWC and advised you that it would process the payment to have the water stock transferred. Thereafter, the  Company paid for the transfer of the water stock, resolving the issue with the water stock. By this letter, the Company reiterates its apology for the oversight. 

  Please contact me at (402) 498-7108 or via email at ****.*******@fnf.com should you have any questions or concerns regarding this matter. Please include the above-referenced Claim No. on all future correspondence with my office. 

  Sincerely,

   

  **** B. *******

  Associate Claims Counsel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩