Business ProfileforReid's Honda Specialist

Quick summary - Negligent job on a regular work that could get someone killed. Quick arrogant denial. When cornered that they had to admit it was their fault, all you got was "well, sorry about that". With this attitude, I seriously doubt they'll ever do anything to avoid this kind of horrible job. I've been going here for service since it's close to work even though it is somewhat pricey. However, after the service I had on yesterday 1/25/2023, I will no longer be going here. On 1/25/2023 morning I had work done on my CRV on the timing chain tensioner and brakes. I was charged $824.63. I picked up the car later in the day. Then I drove my son to a lesson. I was on the freeway when all the warning lights on the dash came on and the power steering went out. I exited the freeway immediately pulling to the side of the road. The automatic braking kicked on and the car promptly stopped and the engine cut out. I was unable to start the car again. The next morning I called Reid's and started explaining what happened. The guy immediately said it was not their issue. He transferred me to a lady (I forget her name). She was more friendly, but the overall result was the same. Basically, just bring it in and they will look at it. Also, she said the work they did had nothing to do with what would potentially be the alternator. "Coincidence happens" as she put it. I asked if they could tow it...but she said they don't have tow trucks (well, I don't either). Anyways, I called AAA and they sent out a tow truck. While the guy was testing the battery, he noticed the wire harness for the alternator was completely disconnected. Disconnected at 3 points (the alternator) and two other locations. Plus, the wiper fluid container was just floating around in the engine compartment. The AAA guy was shocked at such a horrible job. He reconnected the wire harness, put a charger on the battery and the car started fine and has been fine ever since. I called Reid's again. The guy who answered handed me over to the lady when he knew it was me. The lady kept denying - could be disconnected already before they worked on the car; could be someone else did it after they worked on the car; could be disconnected natural. Eventually I told her it was disconnect in three places and you had to unscrew the a bolt on the alternator to connect the wire harness. She finally couldn't come up with any excuses. All she said - "I’m sorry about that *****." That was all.