Business ProfileforRedondo Mitsubishi

In late March of 2024, I brought my Mitsubishi Montero to Redondo Mitsubishi, to have a specific problem repaired: the idle was often dropping unexpectedly. The individual I dealt with was named *****, in Service. ***** told me that the problem was due to leaking vacuume hoses. I was assured by ***** that I would have a good experience there and that the repair he proposed would fix my ********* problem. I ok'd new spark plugs as that part of the engine was exposed due to their work. On March 20, 2024 I picked my car up and drove home. The next morning I was still experiencing the same problem: the idle was often dropping unexpectedly. I called *****. ***** told me that he would have a new throttle and butterfly installed to fix the problem they had charged me for but did not fix. From March 21 onward I communicated regularly with *****. I was being told the parts were coming in later that day, or they were coming in tomorrow, over and over again from March 21 to April 5, after which ***** did not return my call. I texted him at that point, and requested my credit card be refunded $933 of the $1,033 that I was charged, and that I would pay the $100 quoted for the spark plugs as this was outside of the issue that was to be fixed. I told ***** that ideally I wanted Redondo Mitsubishi to make the repair that I was charged for but it wasn't happening and days were turning into weeks and I need to get my car repaired, I guess elsewhere. On April 8, 2025 I left ***** a phone message (as he did not respond to my text), repeating what I had texted him, and adding that if he had the parts, and I was mistaken, to please let me know. I have not heard from him. I contacted my credit card to challenge the payment as ***** had not credited my card as I had requested. I had trusted *****, and I liked him. But after almost 3 weeks I could not help but feel I was getting the run around. They had my money, did they have little motivation to repair my car?