ComplaintsforRoum Gold
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a pair of earrings online and they are fake. I brought them to my local jeweler and he confirmed. No contact from the company its like they disappeared. Ive emailed , their instagram is gone. Its all a scam and I read other reviews on various sites after. Theyre selling a lot of expensive jewelry. Too good to be true. Shouldve known.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The earrings were delivered as promised. I bought two pairs. There's no problem with one pair, however, as regards the second pair of earrings, the "In the Moment Tiny Stud Diamond Earrings," which cost $68, the friction post back for one of the earrings doesn't work. It doesn't stop the earring from falling out of my earlobe because the hole it is supposed to fasten the earring into doesn't work. It's too large, so the earring slips right through. I requested they send me a replacement backing but I haven't heard from them. They do not have a phone number. Only an email address.Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a pair of 14k diamond earrings from them in March. Didnt receive product until May. When earrings arrived it looked nothing like the photos advertised online. Quality is dark ***** looking. Exchanged many emails with **** and they took weeks to reply said I received a defective batch and theyd send me another pair of my choice. They decided to ignore all my emails since then and even deleted my ******** comment and Instagram message.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Redondo Beach, CA 90278
Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.