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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
A representative from Digital ******* ******** called our office and spoke with my client service representative trying to sell ink products, she let him know she was unable to answer his questions and forwarded him to one of my technicians. He asked my tech model numbers and would not take no for an answer, my tech let him know multiple times we were not interested in buying their products and that she was not authorized to make any financial or vendor decisions. A week later we received ***** with an invoice of ******** I emailed the rep and let them know we would not be paying the invoice and that my staff specifically told them they were not authorized to make a financial decision on behalf of the business but have not heard back.Business response
11/01/2022
Business Response /* (1000, 8, 2022/10/21) */ My apologies for the delayed response. I was not part of the conversation to confirm the 3rd party statements, nonetheless, I do want to apologize to **** on behalf of Digital Dolphin for any miscommunication and inconvenience. DDP does not condone unauthorized solicitation, we do contact businesses to offer savings with Net terms. We also offer the opportunity to return product within a timeframe if the product is dissatisfactory. In this case, ****'s email was received and turned over to our RMA Case Department. We sent a return label on 10/3/22. The product was returned and the invoice has been credited in full. DDP welcomes feedback whether or not favorable for our company, this helps us to review and improve in needed areas. Respectfully, *****.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.