ComplaintsforLilly Lashes
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This is a warning to anyone that wants to buy lilly lashes. They are a bunch of money hungry scam artists. You pay alot for lashes and within 4 wears the ends of the lashes come apart !!! Waste of money. They wont replace the lashes or refund me my money. Even though this is listed on their website...."If an item may be considered defective, please email ******************************* indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by lillylashes.com, you will be eligible for a refund or replacement of the same item"I was in the 30 day time frame and provided all the info along with a photo nd they wouldn't refund me. !LASHES ARENT MEANT TO LAST FOR ONLY 4 USED! CROOKS!! This company is selling low quality defective lashes! Do not buy! There's other companies that sell lashes that live up to their standards but this company doesn't.Initial Complaint
07/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on July 14th so close to 2 weeks ago and have yet to so much as reserve a tracking number. They claim to ship in 1-2 buisness days though on my email it says 3-5-still WAY beyond that. They claim they will send tracking as soon as its shipped but its been close to two weeks and still nothing. I have emailed customer service and gotten zero response. I've called and every time I do it goes straight to voicemail. I've left a message and have not heard back. What an absolute scam.Business response
09/01/2022
Business Response /* (1000, 8, 2022/08/15) */ The Team has been in communication with the customer to help her to get the order.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.