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Business Profile

Clothing

clothingshoponline.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for clothingshoponline.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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clothingshoponline.com has 18 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes that were never delivered and I cant contact anyone ****** Delvani

      Business Response

      Date: 04/02/2025

      Hello ******,

      Thank you for reaching out to **. We regret to inform you that the complaint has been filed with the wrong company, as we do not carry sneaker shoes, and you provided the company name ****** Delvani. This is not a company we are affiliated with. Our business, Clothing Shop Online, specializes in blank apparel such as t-shirts, sweatpants, and sweatshirts.

      Since the items were not purchased through our website, we are unable to address your concerns or provide a resolution.

      We hope you find success in contacting the appropriate company.

      Best regards,
      Clothing Shop Online

      Customer Answer

      Date: 04/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered these shoes online. Should have read the reviews first. Order was placed on 12/10/2024, it is now 03/12/2025 and still no shoes. I have sent multiple emails to ****************************************** and no reply, no refund, no nothing.

      Business Response

      Date: 04/02/2025

      Hello *****,

      Thank you for reaching out to **. We regret to inform you that the complaint has been filed with the wrong company, as we do not carry shoes, and you provided an email from **********. This is not a company we are affiliated with. Our business, Clothing Shop Online, specializes in blank apparel such as t-shirts, sweatpants, and sweatshirts.

      Since the items were not purchased through our website, we are unable to address your concerns or provide a resolution.

      We hope you find success in contacting the appropriate company.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought from a company in ********* ca and quality it awful. It's a iron on that will melt off in the dryer. Now they say ship back to ***** for refund, when I got it from inglewood ca.Scam. Bait and switch. Company has different names and emails.

      Business Response

      Date: 02/24/2025

      Hello ****,

      Thank you for reaching out to **. We regret to inform you that the complaint has been filed with the wrong company, as we do not carry customized garments as shown in the photos provided. Our business, Clothing Shop Online, specializes in blank apparel such as t-shirts, sweatpants, and sweatshirts with no designs printed on them.
       
      Since the items were not purchased through our website, we are unable to address your concerns or provide a resolution.
       
      We hope you find success in contacting the appropriate company.

      Best regards,
      Clothing Shop Online

      Customer Answer

      Date: 02/26/2025

       
      Complaint: 22783669

      I am rejecting this response because:

      Sincerely,

      **** Montana

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase and The Clothing Shop mailed it to an incorrect address that doesnt exist . I asked for a reshipment as it was a Christmas gift and they said no , I then asked for a refund . This was back on 12/19 , Im stilll getting the run around with no refund . The shipment was sent back to them . So I have no merchandise and no refund . Every time I call I get the run around

    • Initial Complaint

      Date:09/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided payment in full for office furniture I have yet to receive. I have researched the company and am afraid it was a scam. After reviewing plenty of negative reviews online, I am unable to get a response back from the company regarding my order.

      Business Response

      Date: 10/04/2024

      Hello Natalie,

      Thank you for reaching out to us. We regret to inform you that the complaint has been filed with the wrong company, as we do not carry swim furniture. Our business, Clothing Shop Online, specializes in blank apparel such as t-shirts, sweatpants, and sweatshirts.

      Since the items were not purchased through our website, we are unable to address your concerns or provide a resolution.

      We hope you find success in contacting the appropriate company.

      Best regards,
      Clothing Shop Online

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/2/24 Ordered a sweatshirt for $30.98 with shipping Order received 9/17/24 Initiated return 9/22/24 Company refusing to honor return policy, misrepresented the item they were selling. see attached conversation.

      Business Response

      Date: 10/04/2024

      Hello Carl,

      We are terribly sorry, but the incorrect company was contacted regarding this matter. This BBB complaint was placed for our company, Clothing Shop Online (www.clothingshoponline.com). We are in no way affiliated to the company you placed the order with, KeepCloth (www.keepcloth.com) which was listed on the email record provided. Our company sells blank apparel such as t-shirts, sweatshirts, sweatpants, caps and more. We do no sell items with designs as shown in the photos provided. 

      We wish you the best of luck locating the correct company.

      Clothing Shop Online

    • Initial Complaint

      Date:08/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order with joylove apparel on April 27th. The order was for $101.20. I was charged the exact same amount twice. They charged me twice and sent me the same order twice. When I realized this I immediately reached out to them and was told that if I didn't want the order I would have to ship it back to ***** to get a refund. Their mistake and wouldn't refund me for the double order. I shipped back to ***** in May 2024 and a it was$80. I kept contacting their customer service and was told they didn't have the order. I had tracking which showed the order was in ***** and had been picked up. Still as of today 8/14/24, $202.40 for clothing purchase and $80 for shipping and still have no product and no refund and I am out $282.40 and cannot get a response from their company.

      Business Response

      Date: 08/26/2024

      Hello *****,

      We are terribly sorry, but the incorrect company was contacted regarding this matter. This BBB complaint was placed for our company, Clothing Shop Online (www.clothingshoponline.com). We are in no way affiliated to the company you placed the order with, joylove.

      We wish you the best of luck locating the correct company.

      Best Regards,
      Clothing Shop Online

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See attached order form for details please.See picture of item see picture of shipping address see email from ********** ordered pink top - they sent me green.Shipped from address in ****************, ** They are telling me that i need to pay for the fees to send back to ***** or take %1`5 refund.The cost to ship it back to ***** is more then i paid for the top.

      Business Response

      Date: 07/01/2024

      Hello ******,

      We are terribly sorry, but the incorrect company was contacted regarding this matter. This BBB complaint was placed for our company, Clothing Shop Online (www.clothingshoponline.com). We are in no way affiliated to the company you placed the order with, Barrisbest. Our company sells blank apparel such as t-shirts, sweatshirts, sweatpants, caps and more. We do no sell items as shown in the photos provided.

      We wish you the best of luck locating the correct company.

      Best Regards,
      Clothing Shop Online

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 separate outfits from the seller. When I received the items in the mail, instantly I was unhappy with the quality of the items. I looked in the package for a return label and there was not one so I emailed the seller at the email address that was provided. I received a response asking me to take pictures of the items, so I did. After submitting the photos I received an email apologizing saying that they were sorry that I did not like the fabric or the quality, but that wasn't a reason for a refund. We went back and forth, the last correspondence I received was them telling me that they would refund me $10.00 and that I could keep the merchandise.

      Business Response

      Date: 05/22/2024

      Hello *******,

      We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.

      We suggest confirming the order was indeed placed and was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com

      Best Regards,
      Clothing Shop Online

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comstylish listed dresses and shirt as being made of a cotton and linen blend. The 4 pieces arrived and are clearly made of polyester or other artificial fabric. The pieces are cheaply made and have no info on fabric content or care.

      Business Response

      Date: 05/22/2024

      Hello ****,

      We are terribly sorry to report, we are not affiliated to Comstylish. Our company is only under the name Clothing Shop Online.

      This complaint was sent to the incorrect company.

      Best regards,
      Clothing Shop Online

    clothingshoponline.com is NOT a BBB Accredited Business.

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