ComplaintsforLensCrafters- EyeCare Optometry
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The doctor seemed to wrongly fit my contact lenses and my eye hurts, I dont know if it he was doing it with ill intentions.Business response
06/07/2023
Dear BBB,
************************* came into the office requesting an updated contact prescription. He stated at that time (5/03/2023) that he had a slight blur in his vision with his current prescription.
The doctor that saw him gave him the same brand of contacts (Acuvue Oasys)- that he was wearing. I am not sure why he is stating that they made his "eyes hurt". He had come in wearing Acuvue Oasys.
**************** returned to the office on 5/22/2023 and I changed him to a monthly (Air Optix brand) because he wanted to see if his vision could get any sharper. His vision had been 20/20 in both the right eye and the left eye with both the Acuvues and in the Air Optix. As noted in the chart, **************** said that he felt the monthly brand were clearer and that he wanted the contacts lens prescription so that he could get it filled somewhere closer to his house.
He left the office satisfied with his new contacts lens prescription and I told him that if he wanted to call and order the contacts over the phone with ** we would be happy to get them sent to his house free of charge.
He was aware that his has follow up care and that if he wanted to be seen in office to fine tune the prescription, we would be happy to accommodate him.
Best Regards,
***************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.