ComplaintsforRaddish
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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
They keep emailing ****************** for a different customer's account. Attempts to have them stop emailing us have been unsuccessful.Initial Complaint
09/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Signed up for a 3 month subscription as a gift for my niece in December of 2022. At the time, there was no "auto-renew" notice on the payment page. Even if there had been, ********** law updated their auto-renew law in 2022 stating that businesses have to warn of the auto renew. nature of the subscription prior to any billing information being plugged in (not in fine print at the bottom of the payment). In addition, the warning must be in the same font size and clear for the reader. The company must also send a separate email under the federal law clearly stating the nature of the subscription. This company kept auto renewing the original subscription (and at a higher price then when I originally purchased the gift). Ultimately they charged me over $300 for subscriptions that my niece did not even receive because she moved. I've emailed the company several times and all Ive received in return is a screen shot of their "policy" (which did NOT appear on my screen back in December 2022). In addition they sent random pdf documents claiming they were "renewal notifications" that went to my email address (as another complaintant stated here) but there was no indication those business "flyers" were sent to my email at all. Really dissapointed because my niece really enjoyed the gift. PLEASE SEE THE ATTACHED ORDER CONFIRMATION WHICH CONTAINS NO INFORMATION REGARDING AN AUTO RENEW AND STATES THE MEMBERSHIP IS ONLY 3 MONTHS LONG.Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased this subscription service for a gift in December for my nieces. In December, the options were a 3, 6 or 12 month subscription. I have been charged twice now for $108 dollars. I never wanted this subscription to be anymore the 3 months. In order for this to be used as a gift and for my bother and my nieces to use the content, I had to out my brothers email in for the account information. There was NEVER ANY information that this would be a subscription that would Auto-Renew. Their website is completely different now, they do not even give the option for the 3 month subscription. I would have never purchased it if I knew it would be an auto-renewal service. I would like to receive a refund of $108 dollars.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.