Business ProfileforBalsam Hill

Ordered first Christmas tree and didnt like it so returned it for another style 11-22-23. Ordered new tree 11-28-23. Recd tree worked fine for a few weeks then the lights would dim and then go real bright. Called the company they said probably the plug they would send out another. Never recd plug called ** again they had none in stock I would have to wait 12-2-23. Called ** 1-20-24 told them still waiting for plug. Said they **uldnt get a plug so theyd send a new tree. Weeks later no tree recd. called ** they said I would get a tree **uldnt say when.Called ** in 3-20-24 still no tree. They said a new tree was on back order and **uld not give me a date when I would receive it. I told them I have had the broken tree in the box in my living room all this time and am tired of waiting that I want to send the tree back and get my money back. They said no refunds after 30 days. I said I started this process within 30 days. I said this seems to be extenuating circumstances and I have never heard of such a way of doing business. The tree was only $369.94 and theyre fighting me. As of 7-19-24 they tell me it will be at least October or longer nothing definite when they will send the tree. I want to return the tree Ive been holding in my living room and want my $369.94 credited back to my credit card! This is supposedly a large well known ** for Christmas trees and I have been handled very poorly with no resolve in sight. I am so frustrated. Please help me get my $369.94 back on my credit card and this issue resolved. Thank you.