Business ProfileforBluevine Inc.

We sent an international wire to a contractor and the recipient never received it. The dashboard on our end said that it was "received", however when the recipient was adamant that they did not receive it, we decided to look further into what may have happened. We called Bluevine 4-5 times and received different answers each time. First we were told to contact **** who is the third party who handles their wires. Then we were told by WISE that there was a glitch on Bluevine's end not showing that the money was paid to WISE even though it was deducted from our account. We called ****************** back and it's now going on three weeks. They've said they are still working on it and have no idea when it will be resolved even though **** gave us in writing exactly what Bluevine needs to do on their end. Their attitude has been cavalier, passive, and there is no sense of urgency on Bluevine's part to get this rectified. I have no official "ticket number" or way to track the progress on this issue. I call back and have to speak to a new person every time. The "manager" who I'm speaking with now, claims he will get back to me, however, he ghosts for full days at a time and doesn't respond unless I reach back out asking for an update. This is only $190, but what if it were $2k or more? That's a lot of money to deduct from someone's account and just lose into thin air due to a "tech issue". They said they can't reverse the wire, even though it was never sent to the recipient and we're just waiting now. This has left such a bad taste in our mouths and we've 100% lost the trust of a contractor who is working for us to provide for his family overseas. This is disgusting for a bank to be this inefficient and ineffective in 2024 (the digital age). We're definitely closing all 5 of our Bluevine accounts as soon as we open our new accounts and transfer our funds out of Bluevine for good. There's something shady going on for sure!