ComplaintsforBluevine Inc.

Financial Services

Additional Complaint Information

Customer Complaint:

Bluevine came to BBB’s attention in 2016. A review of complaints was completed in March 2024.
BBB urges consumers to review the following links for Bluevines’ terms of use and account disclosure and agreement information.

https://www.bluevine.com/terms-use/
https://www.bluevine.com/ccbx-checking-agreement/#k-mobile-check-deposit

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Initial Complaint
10/07/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ok so after reading 29 pages of complaints on this company im the next ****** who is in big trouble because of Bluevine. I was their customer since October 2020. Same thing happened to me first they put hold On my account for couple of days requested documents and then they closed it. All that period of time my business stopped working because Bluevine was main business account which i was making payments, autopays and transfers, so it was disaster for my business. We have 77k of business money in that account but they are refusing to give it back to us. I talked to dozens of different representatives and supervisers but all of them say the same thing, that my account is closed and no additional information etc. I didnt believe that they can do staff like this to customers,before reading all this complaints i realized that im not the first ****** I have never had such a bad experience with any other banks or institutions! This is a real thing going on with many people and i dont know how these guys keep operating like this. My account was closed on Sep 11 2024 and im still waiting for my check. After couple of days im going to file a legal action so anybody want to team Up my attorney is going to start contacting other clients. I demand my money back asap! I also filed a complain on **** ,***, **** and The *************************************************.
Business response
10/09/2024
Hi Sona,
We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.
Thank you,
Bluevine Team

Customer response
10/10/2024

Complaint: 22393195

I am rejecting this response because: First this is this same answer to all kind of complaints you get. You guys respond with almost same message to everyone. Second my issue is not that Bluevine closed or freezed my account, my issue is that im not getting my money back, you guys keep my all the funds for almost a month and nobody gives me any *** when im going to get my money back. Bluevine doesnt give me any information or when or why im not getting my money back. This is not resolved and im not satisfied with their response at all!!!!

Sincerely,

**** ********
Business response
10/10/2024
Hi Sona,

We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.

Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.

Thank you,
Bluevine Team
Customer response
10/10/2024

Complaint: 22393195

I am rejecting this response because: So this is the way Bluevine keeps responding with the same message hoping people dont answer back in 5 days so it shows resolved? Im not accepting the response because the conplaint is not resolved. They keep coming back with same message. Probably they dont even read what is the complaint about. As i responded earlier my issue is not that Bluevine closed or freezed my account, my issue is that im not getting my money back, you guys keep my all the funds for almost a month and nobody gives me any *** when im going to get my money back. Bluevine doesnt give me any information or when or why im not getting my money back. This is not resolved and im not satisfied with their response at all!!!!

Sincerely,

**** ********
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a business account with ****************** and an issue occurred with a company I was doing business with but was quickly resolved restoring my account balance to a positive amount of over $31k. I then received an email from Bluevine on October 1, 2024 that my account was closed and that I was required to submit documents no later than September 31, 2024 although I received the notice in October. I quickly follow up with the requested documents not once but twice with additional information. Days later I was notified that my account would remain closed and they were keeping my funds. So basically they were keeping my money and would not give any explanation as to why this was occurring. I also asked if there was additional information I could provide to support their verification and I was denied.
Business response
10/08/2024
Hi ****,
We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.
Bluevine Team

Customer response
10/08/2024

Complaint: 22392048

I am rejecting this response because: Your response is still denying me an explanation and you are keeping my funds. Also you are claiming that you can not find my account with my name but you sent me an email the same day as the response to this BBB complaint.

Sincerely,

**** A ****** **
Business response
10/09/2024
Hi ****,
We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.

Bluevine Team
Customer response
10/09/2024

Complaint: 22392048

I am rejecting this response because: Bluevine is not telling what occurred so that I am aware of the issue and if necessary to action to protect myself as well. I have not committed any crime or engaged in in criminal activities, I think I deserve the right to an explanation not just stone ******* me with a script response from three different supervisors. Please give me a detailed answer.

Sincerely,

**** A ****** **
Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bluevine seemed like a great bank at first. Then, they started randomly freezing my account asking for additional info. No problem, I provided everything.After the last freeze they shut my account down with $15,000 in it. Resulting in a huge disruption of my business activity. I could not pay my vendors back, leading to extra interest fees and ruined business relationships. Now, Im trying to recover my money. They keep on saying they mailed the check, but its been 3 weeks and I have not gotten it yet. Why dont you just mail it via tracked mail? So that we can actually know where it is and find it if it wasnt delivered? To be honest, I dont think they mailed it at all. Support is no help, saying that I can wait a bit more I will definitely get my check. It will soon be a month. My business is failing. Thank you Bluevine
Business response
10/08/2024
Hi ******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team

Customer response
10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Bukreev
Initial Complaint
09/24/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Well I try to obtain a pay off on my balance, since I obtain a better loan with better terms from *************,The problem was that I sent a few emails to ***** ******* and he ignored **** had 8 loans with BLUEVINE , THEY ARE ALL CLOSE AND NEVER AGAIN
Business response
10/01/2024
Hi *******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Customer response
10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** .
Still not satisfied with the way BLUEVINE treated me and I will never do business again.

Sincerely,

******* *********
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bluevine business checking. I deactivated the old phone number I used for multi-factor authentication. Bluevine locked me out of my account when I requested it be changed to a new number. For the past month I've spent 10+ hours attempting to regain access to my account, completing numerous tasks. I've verified my identity 9 different ways: name, social security, birth certificate, business name, email, Apple FaceID, driver's license, a phone bill, and a selfie. They continue to refuse to change the number associated with the account and are threatening to freeze all my funds.
Business response
10/03/2024
Hi *****,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Initial Complaint
09/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Tue, Sept 17th, 2024 at 3:05PM, I received the following email from Bluevine: We've blocked the access to your Bluevine account because we've observed suspicious sign-in activity on the account. If you want to unblock your account, please reach out to our support team at ****************************************************************. ------- I promptly contacted Bluevine via email at 3:11PM because there is no phone number located on their website. After I sent my initial email, I continued to receive emails from Bluevine. Over the next 24 hours, they sent the same initial message above 14 times to my email address. After looking on ******, I found a customer service number at ****** on Wed, Sept 18th and proceeded to talk with someone from customer service. They were absolutely zero help. They said my account was locked for security reasons (I figured that because of the email), and said you must wait 24 hours for a "review board" to determine the next steps for your account. It was clear this customer service representative was not helpful. At this point, I have received zero communication from Bluevine on how to access my business checking account, and I am locked out of my business funds that I use to run a local family farm. This is unacceptable! How can a bank lock an account (if it is for security reasons, that is good), but offer zero customer service to unlock the account? Especially since I am the rightful owner and need the funds to run my business. Bluevine needs to be held accountable for this lack of regard for customers and small businesses.
Business response
09/24/2024
Hi *******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Initial Complaint
09/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sept 6th Bluevine informed me, with no warning, that my account had been closed and all of the funds would be mailed in 4 days. I still haven't received the check. They have not responded to the email sent.
Business response
09/25/2024
Hi *******,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Initial Complaint
09/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a business checking account with **********************. I was informed they closed my account, but only because I called customer service. I have business fu ds still in the account and they refuse to give me my money back. I have called several times, and the are refusing to release my funds. I am going to take legal action if the matter isn't resolved ASAP.
Business response
09/18/2024
Hi *********,
Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

Thank you,
Bluevine Team
Initial Complaint
09/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**Avoid Opening an Account Here Complete Waste of Time**I opened an account for my LLC, which manages four rental properties. The bank froze my account without requesting any information or providing an explanation. They did accept rent payments but took over two weeks to send me a check for the account balance.
Business response
09/12/2024
Hi *****,
We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.

We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.

Thank you, and we look forward to hearing from you.

Bluevine Team
Initial Complaint
09/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Closed my account and stole my money for no reason
Business response
09/11/2024
Hi *****,
We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.

Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.
Thank you,
Bluevine Team

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