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ComplaintsforPowerhouse Gym Elite
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I decided to cancel my sons gym memgership for the taekwondo that he used to participate in. Powerhouse made me sign a cancellation form that says they require a 30 day notice for cancellation in order for them not to charge you an extra month. I am paying for a month of gym services that i am not going to use. Also his coach, ****, knew many weeks ago that he would not be returning. He hasnt been in the gym in 6 weeks.Initial Complaint
08/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business has charged 11 months of dues for my daughter ***************************** after she had discontinued her membership in September 2022. The owner of the gym willingly admits that the employee who filed the paperwork for discontinued membership was incompetent and was fired. He is unwilling to reimburse the $869 that is due back to my daughter. This is very unfair and we intend to get all the money back. It was an error in n their end that created this dilemma. Please assist in any way you can. Thank you!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.