Additional Information for Course Hero, Inc.

• Mr. Andrew Grauer, CEO
• Mr. Terry Parks, Customer Service Representative

Principal

• Mr. Andrew Grauer, CEO

Nationally

• Redwood City, CA

• All payments are final and no refunds will be issued except for those refunds issued under Course Hero’s Better Grades Guarantee. Additionally, unused Tutor Questions expire upon the expiration or cancellation of the applicable subscription package and cannot be redeemed for cash. For any billing related questions in regards to payment, please contact Customer Service at [email protected].

   

  Course Hero’s Better Grades Guarantee

  Subject to the eligibility requirements below, we’ll fully refund your Premier Membership fee if you don’t earn a higher GPA for the academic term during which you first subscribed to Course Hero, as compared to the academic term immediately prior to your subscription.
  
  To be eligible for the Better Grades Guarantee, you must have used Course Hero in the last six (6) months by unlocking at least six (6) study resources OR asking at least three (3) questions of our tutors; you must request your refund within six (6) months after the date of first registering as a paying subscriber of Course Hero; and you may be required to verify your eligibility by submitting a copy of your transcripts from the two most recent academic terms.

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