Additional Information for Zaful.com

Worldwide

• Redwood City, CA

• We accept a number of secure and convenient payment methods:
  1. PayPal: The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
  2. Credit Card Via Paypal: Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
  3. Credit Card: Buyers can pay securely by credit card directly.
  4. Wire Transfer: For orders which exceed $500, please contact us at our Support Center.
  Note: Please tell us after you pay the wire transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer.
  5. Western Union: Please contact us at Support Center for details. It is a fast, reliable and secure payment.
  Note: Please tell us the following information after you have paid using Western Union.
  1) The 10 digit control number.
  2) Sender's name.
  3) The exact amount you sent.
  4) Sender's address.
  5) Your shipping address.
  6) Your order number.
  7) The country you send from.
  8) The receiver's name.

• Warranty and Returns
  At Zaful, customer satisfaction is always our top priority.
  Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
  
  If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
  
  30 Day Returns Warranty
  Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
  
  How to Reach Us
  Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
  
  Our Solutions:
  1. Zaful's Responsibility:
  If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
  Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Zaful is responsible for shipping the wrong item/ size.
  2. Customer's responsibility
  Incorrect order(size of item)
  If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
  For USA customers, we also provide prepaid shipping labels for returns via our ticket system.The prepaid label fee will be deducted from the final refund.
  Unwanted item
  If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial refund of the product cost.
  
  Satisfaction Guarantee *
  Your satisfaction is our priority! 
  Zaful temporary policy: If you are dissatisfied with your order, please contact us within 45 days of receiving the product. Customers will receive an unconditional item resend or refund for any orders under $50.
  All return shipping fees are at customers' own expense. 
  We are now also happy to announce that UK customers can return to our UK warehouse; USA customers to our USA warehouse; Spain to our Spain Warehouse.
  All other countries' customers will still need to return to our warehouse in China.
  
  Additional notes about Warranty
  All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
  All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
  If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
  We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.
  
  Compensation time-frame
  For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
  After this time, the refund time-frame is as below:
  Paypal account refunds: Up to 48 hours
  Credit card refunds: Between 7-14 business days
  Wallet refunds: Up to 24 hours.
  Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.