ComplaintsforA-PROservice
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I first filed a service request with my home warranty company (First American Home Warranty), they charged me the *** service call fee which is not a problem. The service request was then transferred to the contractor: Alliance HVAC Company, they sent a technician out on a Monday, where he identified that the problem with my AC system was that it needed the whole system to be cleaned the following day, something not covered, that would cost **** also not a problem. After cleaning the system as discussed I was told by my tenant (who's AC is currently broken) that the technician says something else is broken and he would need to come back to fix. My complaint is that it has been over a week, my AC is still broken, and I cannot get in touch with this company at all to schedule them to actually fix the broken AC, they will not call back and there is no way to leave a message as their mailbox is full. I have spent over **** and they have not repaired the AC, and will not answer any calls or texts. I'd like to go to another company all together, but since I've spent so much with this company all I'd like is for them to actually complete my repair.Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Filed a claim through my home warranty. They stated the service wasn't covered so I paid this company directly for the parts needed to correct the issue. They cashed the check in April and haven't answered my calls since. The took the money and ran. I would like the service completed or the money refunded with interest.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.