ComplaintsforAuto Union
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On march 17, 2022 I bought a 2006 ************** at auto Union for $5,500 so the car was worth in value ************ as 2300 when I found out but the main issue is the car went to limp mode not even 3 months and so I called him he refer me to ***************** and I paid for the service but yet still they kept the car for almost 2 months and when I got it not even a day it went back to limp mode so I took it back and he look at it for days and days and months then he said the transmission so I said go ahead do what you need to do so a month pass he called he said come get the car it's done so I got there and the car not working and then he said oh I need 1200 to buy the transmission I never heard of an auto shop will charge you first when they already ***** up at first second they got my car so it's always after you pay when the service is done but the fact that I'm so pissed is my car was sitting there for months he just now telling me. Come on it's not a joke. To not have a car in ********** that's my only money and transportation ************************************* it's like he took a life out of me because that's my access to my money luckily I'm humbled enough and rode the bus but finding out like that it's so wrong who calls you and tell you to get the car but it a not working have you wait for months and then he ask oh I got to order the transmission he wants the money I don't think that sounds right.. I'm top of that they don't answer my call is because they see my number because when I use different number they answered especially the auto trading he never communicate with me only once he found out the car went limp mode and told me to go to ******************.. now for less than 6 months I only rode that car for about two good months I deserve to exchange or somehow a refund because money is not a toy and I don't just pick it up in the road 5000 dollars in less than six months it's a lot and it's not to be played it's really a bad business. Pls help meInitial Complaint
08/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a vehicle from this dealership on 1/3/22. Everything went smoothly, with no complaints. DMV registered the car without issues and I received the plates within a few weeks. However, the problem arose within a couple of months when the dealership failed to deliver the title to the DMV. I started calling in March, texting numerous times a month, I called and visited DMV twice, as well as went back to the dealership in person a couple of times. The owner ***** has been giving me the round around for the past 7 months, telling me that the problem is with ************** not providing him a lien release for this car. I am not sure what is going on, what I do know is that the dealership has breached the sale contract by failing to perform according to the contract terms. My understanding is that the dealership must turn over the title to the vehicle no later than 15 business days after the dealership has received the full payment (Cal. Veh. Code § ************ The vehicle was paid in full on 1/3/22 and it has been exactly 7 months since, still waiting for a certificate of ownership. My next step is small claims court, under Cal. Veh. Code § ******* I am entitled to compensation along with the attorney fees, if this is not resolved within a week.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.