Business ProfileforMMO Appliance Repair

When our washing machine stopped working at our home in **************, we looked on Yelp and called MMO Appliance Repair in ********* (******), **. The owner, *****************************, stopped by and told us that our old washing machine couldnt be repaired, because the parts to fix it werent available anymore.******* suggested we purchase a used washer and dryer from him for $750. He said he would personally clean and sanitize them, and repair and replace any faulty parts before delivery. He assured us that he had a 90-day guarantee policy to protect customers like us in case anything went wrong.Unfortunately, things didnt play out this way. Shortly after ******* delivered the used ******* washer and dryer on May 20, 2023, hundreds of black bits began appearing on our clothes and at the bottom of the drum after each load of laundry. We told ******* about it, but he said he didnt know what was happeningeven though he has more than 10 years experience as an appliance repair tech. The washer also only activated about once every five or six times, which we alerted him about on June 3.When we did an online search for black bits found in laundry, we hit the jackpot. We discovered washing machines that have experienced heavy and repeated laundry cycles, and overuse of detergents and fabric softeners, often develop grime and black bits over time. You need to take apart the entire appliance to eliminate the buildup.******* said he would stop by on July, 4, 2023, but cancelled. He rescheduled for the next day, but cancelled again. He then rescheduled for July 6, 2023, but he never came by. On July 13, 2023, we contacted ******* to ask for a refund or exchange, but he never responded. Soon afterward, the washing machine stopped working and the dryer began delivering damp laundry no matter which setting you use. On August 3, 2023, we contacted ******* again to tell him the problem needs to be resolved because its gotten worse, but we still havent heard from him.