ComplaintsforServpro
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 11/06/2021 Servpro came to my house who was recommended by state farm insurance to inspect water damage and take a report and pictures. 2 of survepro employees came spoke to me and my wife of what they were going to do. After the inspection the went back to there van called there supervisor then they came back in and told me and my wife that they got approval to remove the kitchen floor and the bedroom floor. We asked them if this was out of our expense they said no that they got approval for the work and they needed aproval for the other bedroom and the bathroom cabinet. So they started to work and removed the floors. Before they left they told us that they would be back on 11/08-2021 or 11-09-2021 to finsish the job but they were requesting a container to put our property in so they can work. They also said they were waiting on the approval for our daughters bedroom. We said ok sounds good. Well I talked with ********** B on 11/09/2021 and told him our adjuster denied the claim and he was shocked becuase he thought it was approved based of his communication with the adjuster. He right away called the adjuster and I called christian b back and he told me to reach out to the adjuster. Since Saturday 11/06/2021 they never called us and said anything about there equipment they left at our house they never said anything about the floors they removed from our house. I talked with there Supervisor today. He told me that is our responsibilty and that his guys never told us what they did. If it wasnt for me calling them and telling I was going to file a complaint he would have never called me back. He then told me he was going to charge me every single his equipement was there. I told him I dont want your equipment you never called us back or came back. He also said that after they removed the floors and they did the work that they now need to do measurements. I asked why so late now ? They deny everything and mislead us. Now we have no floors and our room is upside dn
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.