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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
So on Oct. 15th 2022 (Order No. *********), I went onto Natrully Herbs & More website to purchase three items that I heard wonderful reviews about from others who have shopped in the actual store. I no longer live in ********** so I was happy to see they do shipping. So I purchased 102 Mineral Capsules (20 capsules) $25.00, Organic Sea **** Capsules (20 capsules) $25.00, & the 37 Day Cleanse (capsules) $80.00, with the **************** it comes to the total of $155.99. On the website it states to wait 3 to 4 days for them to prepare the product & that it doesn't account for shipping time. Which was fine. I got the email stating my order was placed & I would get text message notifications for when it ships to be able to track it. Oct. 24th, I hadn't heard anything so I messaged them on their Instagram & website regarding my order. I never got a response. So on Oct. 25th I called their number at 11:22am a woman answered the ********* asked her about my order, without looking it up she mentioned that they were waiting for more ingredients & will be sending it out that day or next day, she apologized for the delay & lack of communication. Still nothing in email or text stating it was shipped. On Oct. 29th I tried to reach out again through Instagram since they have been posting stories of product throughout this whole time & no response. I called on Oct. 31st & spoke to a gentlemen, he put me on hold to look up my order & brought me back onto the call & asked me some questions regarding the order & told me it would be shipped out the next day. I still haven't gotten a notification regarding the order. I really would love the items I ordered. I wanted to support a local small business in an area I grew up in & I don't mind the wait, just the lack of communication is what's making it nerve wracking for me.
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Contact Information
4113 Macdonald Ave
Richmond, CA 94805
Business hours
Today,11:00 AM - 8:00 PM
MMonday | 11:00 AM - 8:00 PM |
---|---|
TTuesday | 11:00 AM - 8:00 PM |
WWednesday | 11:00 AM - 8:00 PM |
ThThursday | 11:00 AM - 8:00 PM |
FFriday | 11:00 AM - 8:00 PM |
SaSaturday | 11:00 AM - 8:00 PM |
SuSunday | 11:00 AM - 8:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.