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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2009 ***** Odyssey to T *** automotive in late December to have the right side sliding door repaired because it was no longer operating electronically. I rely on a mechanical ramp that deploys whenever the right side sliding door opens so I can get in and out of my vehicle. I delivered the vehicle to the shop around January 2nd. And was told that they ordered the wrong part, one week later i picked up the vehicle that was not repaired yet because I needed transportation. As of 1/29/24 the company has yet to fix this problem. My wife and daughter need to open the door (which has alot of resistance) and manually pull out the ramp that is still engaged to the motor just so I can access my vehicle. The owner of the company (****) keeps saying they can not find the part needed to make the repair. He is no longer returning my phone calls. My wife told me that she saw wires exposed in the trunk of the vehicle where it looked like some kind of work was performed. I can not go anywhere without the help of another person assisting me with the ramp. I need this issue resolved quickly.Business response
01/31/2024
Customer was never billed for services. Part was not available locally. Advised customer that I will contact them upon locating part. Please close this complaint. As we will not be repairing this vehicle. And customer will NOT be billed for any services.
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Contact Information
2577 Elkhorn Blvd
Rio Linda, CA 95673-3818
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.