ComplaintsforVanPatten Furnishjngs
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a custom made kitchen table from this business after finding them on instagram. I paid in advance on August 11th $1499.00 for the table via Venmo. I was promised the table would be ready in 4 weeks. 5 weeks went by and I had not heard anything but I needed to change the dimensions. Finally the owner contacted me back and said no problem. I asked how much longer it would take and he said add 2 more weeks. I waited another 3 weeks hoping to be contacted by the owner. Nothing. So i began contacting him again. I did not hear anything, I tried calling the phone number attached to the business and it was disconnected. The owner stopped posting on social media for about 3 weeks. Finally something was posted from another client. I reached out to that person and she gave me a working cell phone number. I then began communicating to the owner with that number for the past two months. Still no table. I have asked for a refund. No response. I then found over 30 people with bad yelp reviews. I have contacted multiple people with the same issues, most without a table and without a refund. Some people have filed a suit in small claims court and won but still no money has been received. Its been 4 months now. I have reported it to venmo and in the middle of reporting to my bank. I am also going to file a police report. This company has scammed a lot of people out of a lot of money. The worst part is he is a veteran manipulating customers that he is an honest, small business owner. This is why most of us wanted to buy from him to support his business.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.