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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recently I bought a car with check engine light that wouldn’t pass smog, I brought car to autotech general preventive maintenance to take care of issue. I myself bought parts to take care of issue. Shop diagnosed codes stored on computer and was told that my fuel tank pressure sensor voltage was too high, fuel tank was brought down and shop found no sensor located at tank. Then my original hardness connectors were cut to reinstall new hardness connections because supposedly the wires were wrong, but problems still exist. Wires were not connected right, wires are exposed possibly can catch on fire and wires were not in sleeve protector. took car back to shop for them to take care of issue but instead they want to charge me more money to do additional work on car for other codes. I no longer trust shop and would like my refund for all unhappy work. Also I was told my car wouldn’t pass smog with stored codes but instead they made my car pass smog.Business response
06/12/2022
AutoTech will Refund the labor charge for the removal of the fuel tank and the additional labor charged to verify there is no fuel pressure sensor equipped on this vehicle=$483.01Customer response
06/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.