Business ProfileforJenson USA

******************* 4307 sin Vista Ln *********** Texas Jenson USA I am writing to you regarding the purchase of an Orbea Oiz bicycle that I made on April 29, 2024, for a total of $4350 Unfortunately, I have encountered several issues with the bicycle and the additional services I contracted, and I hope you can help me resolve these issues.First, I paid for the wheels to be made tubeless and for a $100 gift card, but neither of these items were delivered. Additionally, the bicycle has several manufacturing defects, including problems with the suspension and screws that loosen and fall out. I am attaching photos and videos documenting these issues, which suggest that the bicycle was not new at the time of purchase.I contacted your customer service team to request a return and a full refund for the bicycle, but I was informed that a return could not be accepted because the bicycle had been used. However, it was necessary to use it to identify these defects.I request the following:1. **A full refund** for the bicycle, as it does not meet the quality standards expected and paid for.2. **Delivery of the $100 gift card** that I am entitled to.3. **Refund or compensation** for the additional cost I paid to have the wheels made tubeless, which was not done.4. If a full refund is not possible, I demand **a replacement bicycle** in perfect condition and the complete repair of the current bicycle at no additional cost.I trust you understand the seriousness of this situation and will act quickly to resolve these issues. Otherwise, I will need to take further steps, such as filing a formal complaint with consumer protection authorities and considering the possibility of legal action.I look forward to your prompt response to resolve this matter amicably.Sincerely,*******************