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          Additional Information

          Jenson USA

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          This is a multi-location business.

          Find a Location

          Jenson USA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Jenson USA

              1615 Eastridge Ave Riverside, CA 92507-7111

              BBB Accredited Business

            • Jenson USA

              2410 Wardlow Rd STE 109 Corona, CA 92880-2892

              BBB Accredited Business
            Location of This Business
            1615 Eastridge Ave, Riverside, CA 92507-7111
            Email this Business
            Years in Business:
            29
            Business Started:
            9/16/1994
            Business Incorporated:
            2/17/1998
            Accredited Since:
            9/21/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • RC Jenson, Inc.
            Business Management
            • Mr. Ian Williams, Customer Service Specialist
            • Mr. Mike Cachet, CEO
            Contact Information

            Principal

            • Mr. Ian Williams, Customer Service Specialist
            • Mr. Mike Cachet, CEO

            Customer Contact

            • Mr. Ian Williams, Customer Service Specialist
            Additional Contact Information

            Email Addresses

            Serving Area

            Nationwide online retailer.

            • USA
            Service Type
            Payment Methods

            • All major credit cards. 

              Giftcards

              PayPal (online only)

              Affirm Financing

            Refund and Exchange Policy

            • You can return most new, unused items within 90 days from the time of purchase for a refund of the original purchase price. Returned items must be new/unused, and in the original box and/or packaging with all tags included. There are no returns on parts that have been installed.  We will refund you for returned item(s) in the same way you paid for them.

              Please note the following exceptions:
              New, unused items purchased with Affirm financing must be returned within 90 days from the time of purchase.
              For complete bike returns please contact one of our Gear Advisors will be happy to lend you expert guidance via phone, email, or chat.
              Returns are not accepted on the following:
              Nutritional/food products
              Custom-assembled products (a complete bike built of components you selected, a wheel build, etc.)
              Used or damaged merchandise. Learn more about our Warranty Policy.
              All gift card sales are final and cannot be redeemed or exchanged for cash, except where required by law. 

              Additional terms:
              We do not offer exchanges. Please submit a return through our simple returns process, and place a new order for a replacement(s) at any time either online or with an agent over the phone.
              If you choose to use our flat-rate shipping label (valid only in the lower 48 states) the $8.99 will be deducted from your refund. 

              Refunds can take up to two weeks to post to your online banking account after we process your return.

              If your purchase was made in-store please return the item(s) back to that specific location.
              We are not responsible for item(s) lost or damaged in shipping.  

              Return Shipping Fees:
              Bike racks/frames/wheels are subject to a $30 return shipping fee.
              Complete bikes are subject to a $70 return shipping fee.

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            Contact Information

            1615 Eastridge Ave

            Riverside, CA 92507-7111

            Visit Website
            Email this Business
            (951) 234-7554

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            Accreditation

            BBB accredited business

            Accredited Since: 9/21/2022

            Years in Business: 29

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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