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ComplaintsforPlus One
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
i sent my phone in to get fixed and one plus said there not fixing it because the phone is bent which i did not do or anything to the phone. I called them yesterday 6/3/2024 and one plus told me i do not have a warranty on my phone now and i did when i sent my phone in to get fixed. I was told i could send it back in and i would have to pay for it to get fixed when i am supposed to have a one year warranty on it. One plus only gives a half a year warranty on a phone that is fraud they owe me a new phone. I bought the phone on Your Order #A112312043201001958(placed on 2023-12-04 19:08:09) (estimated dispatch date 2023-12-07 UTC) this is when i bought it and they tell me there is no warranty on my phone when there is this is only june of 2024 not december. They do not want to replace my phone or a refund.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I sent my phone i to get fixed and they said my phone is being sent back to me unrepaired because it was bent which is not my fault. I had a warranty on it when i send it in there was a warranty on it now there is no warranty on it they told me so if one plus can not fixed it then they have to send me a new phone or money back to me on what the phone cost.
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Contact Information
Riverside, CA 92506
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.